Customer Service & Sales Team Lead

• Wodonga, VIC Location  
• Permanent Full Time | Hybrid working
• Fantastic employee benefits  
  
  

Shape the future of RACV’s Member Engagement Team and take your career further with a respected organisation dedicated to supporting our community. Bring your passion for developing people and driving brand engagement. Elevate every member and customer interaction, strengthen the RACV connection, and help deliver on our brand promise


Imagine yourself in our team

A rare opportunity has now become available for a Customer Service & Sales Team Lead to join our team. Your proven leadership experience and passion for exceptional customer experience and sales will enable you to lead a dynamic team to great success. Your strong interpersonal skills will support you in establishing and maintaining customer and stakeholder relationships whilst driving strategic outcomes. You will lead, motivate, engage, and develop team members by supporting and managing performance development, whilst ensuring exception service levels are met.

What we’re looking for

Your professionalism, energy, and leadership will keep you on track in this fast-paced environment. You have strong understanding of customer centric cultures and the ability to champion an environment that drives employee engagement.

The successful applicant will: 

• Have strong personal initiative and enthusiasm.
• Have a passion for high quality service experiences, leadership, coaching & mentoring 
• Be an active listener with strong communication skills to determine needs and solutions.
• Be a strong customer-centric mindset, demonstrating exceptional service and sales skills.
• Be naturally curious, resilient, empathetic and adaptable.
• Drive to achieve both individual and team goals.
• Have intermediate PC skills and knowledge of relevant software (highly desirable).
• Have prior experience leading a team within a customer service or call centre environment

Hours and Learning

To be considered for this role you need to have the following availability: 

• Start date - Monday the 2nd of March 2026 - Your team will work a shift rotational roster including every 5th weekend with shifts designated between the hours of 7.00am – 6.00pm. Your roster will be aligned to ensure your team are best supported.
• Available to work - from RACV Wodonga Regional Hub, 174 High St, Wodonga VIC 3689. Please note, that this role will require the successful incumbent to travel to our Noble Park or CBD headquarters on frequent occasions.
• Learning Program - availability between 9.00am-5.30pm Monday-Friday. We will set you up for success with a comprehensive 3-month learning program. 
• Dedicated Support Model during Learning - Throughout your learning journey, you'll gain valuable skills in systems, our customer service & sales model, and product knowledge. With a dedicated support team by your side, you'll have everything you need to master our products and services with confidence.  

RACV benefits

Great discounts on Insurance and Free Basic Emergency Roadside Assistance.

• Discounts on accommodation at RACV Resorts.
• Competitive salary and incentive opportunities

Ready to reach your full potential? Curious about where this role could take you? Then join our team where the work is meaningful, making a difference matters, and you can grow your career in more ways than one. 

Application Process

Applicants will be required to complete an initial 20-minute AI online chat interview. 

You can learn more about the RACV at careers.racv.com.au 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.  

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis and whether any reasonable adjustments may be required.  

Submit your Cover Letter and CV via the link.