Food & Beverage Duty Manager

• RACV Torquay Resort
• Permanent Full Time Opportunity | Excellent Benefits with Exclusive Discounts on RACV Products
• Join an Incredible Team and be Provided with Career and Development Opportunities

Join a Purpose-Driven Organisation Creating Impact Through Travel, Hospitality, Home Services, and Sustainable Energy

At RACV, we’re committed to making a difference, whether it's through delivering exceptional travel and leisure experiences, providing useful and reliable home services and products, supporting safer journeys for drivers, or advancing a cleaner energy future.

Located at the gateway to Victoria’s iconic Great Ocean Road

RACV Torquay Resort offers a unique blend of natural beauty, world-class amenities, and warm hospitality. Nestled on the Surf Coast, our resort provides the perfect backdrop for a meaningful career in the tourism and hospitality industry, where opportunities for personal and professional growth are abundant.

We’re inviting you to become part of our passionate and supportive team, united by a common purpose: to help people enjoy life to the fullest, on holiday, at home, or while making memories with loved ones.

About the Opportunity

We are seeking a passionate and experienced Food & Beverage Duty Manager to take the lead across our diverse and dynamic F&B operations, including multiple restaurants, stylish bars, in-room dining, lounges, and our premium conference and events spaces.

In this key leadership role, you will be responsible for the smooth day-to-day management of all food and beverage outlets, ensuring our guests receive exceptional service at every touchpoint. You will oversee operations, mentor teams, drive service standards, and play a crucial role in shaping the future direction of our F&B offering.

With a focus on excellence, innovation, and guest satisfaction, this is your opportunity to bring your leadership skills to a truly rewarding role, one that offers challenge, variety, and the chance to make a lasting impact.

Key Responsibilities

• Provide effective ‘hands on’ leadership and clear objectives to both teams and individuals through the creation of a safe, team orientated, challenging and motivating work environment to deliver high quality member services that provide value and benefit and achievement of corporate and workplace objectives.
• Direct and assist F&B Attendants to carry out the daily duties required to operate the outlet. • Conduct and lead recruitment initiatives.
• Provide induction and on the job training for F&B Attendants.
• Direct personal and technical development of individuals by assisting in all training programs and appropriate evaluation and reward for performance. 
• Liaise between management, kitchens, conference and events sales, bar and staff to proactively prevent issues arising and effectively resolve issues as they occur.
• Lead by example with a commitment to best practice member service principles.
• Support Management to achieve F&B business plan objectives by identifying business development and improvement opportunities.
• Assist in the development and implementation of agreed key performance indicators to track business performance.
• Oversee multiple outlet operations FOH.
• Maintain knowledge of, and deliver products and services to members, guests and visitors that are compliant with standard operating procedures, and which support the achievement of individual and team key performance indicators. This includes an awareness of overall property activities that provide opportunities to increase attendances and revenue.
• Promote a member, guest and visitor first culture to build and maintain trusted relationships and which differentiates the property from its competitors.   

What We're Offering 

• Free parking on-site  
• Uniforms provided and laundered on site 
• Long term development and career opportunities 
• Employee discounts on RACV products & services, including our portfolio of 9 resorts 

What We’re Looking For

• Demonstrated experience in a team supervisor role, preferable within a 4-5-star resort or similar setting 
• Previous experience in administering on the job training. This could be training qualifications or business-led training.
• Exceptional communication and negotiation skills.
• Ability to quickly build rapport and develop internal and external networks.
• Ability to train other staff in outlet procedures.
• Promote morale and encourage teamwork.
• Solid understanding of automated POS system 
• High level of personal initiative and enthusiasm.
• Demonstrated ability to lead a team where high standards, a positive ‘can do’ attitude, and a strong work ethic. 
• Strong customer/member service ethic.
• Flexible work attitude and preparedness to work non-standard business hours to ensure that member, guest, and visitor needs are met. 
• Due to the 7day/week nature of the operation, flexibility is required by the incumbent to assist with occasional unscheduled or on call duties and will require a presence on weekends.
• Responsible Service of Alcohol Certificate.

The RACV Difference 

At RACV, we support your ambition. Discover a career where you're supported, valued, and empowered to grow - every step of the way. 

Application Process 

You can learn more about the RACV at careers.racv.com.au 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Food & Beverage

and whether any reasonable adjustments may be required.

Submit your CV via the link below.