Fitness Centre Receptionist

• Torquay | RACV Torquay Resort
• Permanent Full Time
• Competitive Salary + Penalties | Discounts on RACV products

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.  

At RACV Torquay, situated at the start of Victoria’s Great Ocean Road and famous surf coast, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. 

About the Opportunity 

The Fitness Centre Receptionist is responsible for administration and desk area activities whilst enhancing member, guest and visitor satisfaction by assisting with their fitness centre needs through the provision of information and a variety of services. This will be achieved by providing the appropriate quality and level of service to RACV members and guests and by adhering to RACV policies and procedures.

This could be just the right role for you?  

As a Fitness Centre Receptionist, your key responsibilities for the role include:

• Maintain a knowledge of and deliver products and services to members, guests and visitors that are compliant with RACV operating procedures, and which support the achievement of individual and team key performance indicators. This includes an awareness of overall property activities that provide opportunities for increased member usage and revenue.
• Carry out the day-to-day duties associated with the reception, in line with RACV policies and procedures, such as;
  • Answering telephone calls, recording messages, and circulating correspondence to appropriate stakeholders.
  • Meeting and greeting members, guests and visitors.
  • Receiving, recording, and processing enquiries and bookings, upselling/upgrading (when appropriate) as per standard operating procedures.
• Contribute to the delivery of excellent service that promotes a member, guest and visitor first culture building trusted relationships differentiating RACV from its competitors. Always ensuring defined service standards are met.
• Provide timely and courteous service, anticipating members, guests, and visitor’s needs, liaising with other departments to deliver on requests.
• Ensure the safety of member, guests and visitor property, follow up any issues. Provide first aid as required.
• Ensure a safe workplace is maintained and that Health, Safety and Environment issues are pro-actively managed according to RACV policy and process

What you’ll need to be successful 

• Strong customer service principles
• Good communication and negotiation skills.
• Ability to quickly build rapport and develop internal and external networks.
• Promote morale and encourage teamwork.
• Strong numeric, literacy skills and memory recall skills.

We are Offering 

• A highly competitive salary with company benefits package
• A pivotal role within a diverse value driven organisation that truly cares about its people and members.
• Discounts on RACV products & services, including our portfolio of 8 resorts
• Ongoing development and career opportunities with a supportive leadership team 
• 50% off Car, Home, Boat, Trailer, Caravan Insurance plus more!
• Free Roadside assistance
• The opportunity to grow and develop your career with a great organisation

The RACV difference 

Be part of a team who cares. Back your ambition and find a new career with RACV.

Application process 

You can learn more about the RACV at https://careers.racv.com.au/

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.