Duty Manager

• Torquay | RACV Torquay Resort, Victoria
• Full time - 12 months cover (Maternity Leave Position)
• Discounts on RACV products

Challenge yourself, inspire others, make a difference – it all starts here. At RACV, we’re proud to be there for every guest. As part of our Front Office Team you’ll be essential in ensuring our guests have an excellent visit. 

We’re looking for someone who is proactive, has a can-do attitude and a 5-star approach to customer service. When you join the journey at RACV, you’ll find more than just a job. It’s your chance to be part of something bigger. 

Curious about where this role could take you? At RACV, we leave that up to you. Explore endless opportunities, find unexpected pathways, set long-term goals, and grow your career in more ways than one.

A day in the life

As a Front Office Duty Manager you will be responsible for the efficient operation of the resort in the absence of the Heads of Departments (Front Office Manager). You’ll be a leader for all team members and provide excellent customer service, have strong conflict management skills and attend to guest and members needs in a friendly and professional manner.

Additionally, you will be working closely with Housekeeping, Maintenance, Restaurant and Bar Managers to deliver brand standard rooms, product and services while ensuring the safety and security of the resort and guests.

The position is a permanent 12 month full-time role. You’ll be rostered to meet the peak and flow of business demands that will have varied shifts that include evenings, weekends and public holidays.

We’re offering…

• Permanent full-time position

• Discounts on RACV products & services, including our portfolio of 8 resorts

• Free Roadside assistance, 50% off Car and Home Insurance plus more!

• 50% of meals while on shift

• The opportunity to grow and develop your career with a great organisation

• A pivotal role within a diverse values driven organisation that truly cares about its people and member.

We are looking for

• Previous experience in a leadership role overseeing diverse teams

• A confident leader who has prior experience in mentoring and guiding a team to provide a memorable experience for guests

• Strong computer skills especially in computer-based booking system, Opera knowledge is highly desired

• Excellent administration and organisational skills.

• A high attention to detail

• A Team player who works well under pressure

A little about us…

As Victoria’s largest member organisation, we have a powerful organisational vision: to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure.

Our nine RACV Resorts are an integral part of making this ambition a reality. Giving our guests access to everything from unique dining experiences to luxury day spas – and at discounted Member rates – they’ve become valuable places to recharge and reconnect.

You can learn more about our resorts at racv.com.au/travel-leisure/racv-resorts.

Application process

You can learn more about the RACV at careers.racv.com.au 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

 At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. 

 Submit your CV via the link below.