Retail Consultant

• RACV Shepparton | Discover the world of a Retail Corporate Environment 

• Competitive Salary, Extraordinary Benefits and Incentive opportunities 

• Permanent Part-Time | Unleash your potential 

About the Role:

Our RACV Retail Outlet based in Shepparton prides itself on providing exceptional service to our community and we are looking for a customer service specialist to join our team.

You will be front line in assisting new or existing RACV members who visit our store, with all enquiries from purchasing Home & Car Insurance, Emergency Assistance products to even Travel Insurance and Attraction tickets! As part of this exciting blended role, you will also be assisting our Memberline Contact Centre with inbound home & motor insurance calls.

Start Date:

Commencing on Monday, 18th of May 2026 

Our retail stores offer exposure to a corporate environment, you will be assisting our customers over the phone and face to face instore.

We are offering a permanent part-time opportunity, 25 hours per week, working on a 6 week fixed rotating roster! You will work a balanced rotation of Saturday's and no public holiday work! 

We’re Looking For: 

• Face to face customer service experience 
• Over the phone customer service experience
• Prior experience achieving sales targets & KPI’s is highly regarded but not essential
• Self-driven and motivated to succeed
• Proficient in navigating through multiple systems
• Enthusiastic, resilient, and committed to providing a positive member experience
• Individuals that work well in a team environment 

Extensive Training Program:

RACV are offering 7 weeks of full-time paid training (Monday – Friday). 

With our unique learning approach of virtual classroom work (with an RACV facilitator), real time experience in your designated retail store, completed buddy sessions and ongoing support, you will be setup for the ultimate success in building a career with the RACV.

*Following your training period, you will then transition and work on your dedicated rostered hours*

Employee Benefits: 

• 50% off Insurance policies
• Free Roadside Assistance
• Exclusive RACV Staff Discounts on Accommodation at all RACV Resorts 

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.