Security Officer

• Gold Coast | RACV Royal Pines Resort
• Casual | 3+ shifts week including evenings
• Competitive Hourly Rate + Penalties + Super | Discounts on RACV products & resorts

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. 

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

We are seeking a casual Security Officer, to join our busy security department, who play a key role in the success of our resort operations. In the fast-paced environment of a hotel, our team of Security Officers are responsible for maintaining and promoting a safe and secure environment for all guests, visitors and employees of the resort. 

This could be just the right role for you?

Our security team monitor Royal Pines Resort, 24 hours per day, 7 days week, and work a rotating roster 6am-2pm, 2-10pm & 10pm-6am. Full availability and flexibility is required, including evenings, overnights, weekends & public holidays, to cater for large groups in conferences & events. Reporting to the Safety & Security Manager, your key responsibilities include:

• Building & maintaining positive working relationships with internal & external stakeholders, including staff, guests & contractors
• Crowd control throughout the resort & property including group arrivals/departures, large conferences and events, bars & restaurants
• Traffic & parking control
• Patrolling the property and surveillance duties
• Monitoring various systems incl. security, alarms, CCTV, and access point control
• Check alarm systems and fire equipment 
• Maintain operation logs, accurate record keeping responding to incidents, investigation & report writing
• Safeguarding company assets & managing security risks
• Respond to emergency situations & liaise with emergency services
• Maintaining the RACV values and culture 

What you'll need to be successful

• Valid QLD Security Licence (incl. Crowd Controller & Monitoring)
• Valid QLD Driver's Licence
• Valid First Aid Certificate + CPR
• Valid QLD Responsible Service of Alcohol Certificate
• Previous hotel security experience performing the above duties in a 4-5 star hotel/resort or similar work environment
• Experienced in managing multiple systems including fire safety, CCTV, intruder alarms and access control
• Competent computer skills using MS Office & Outlook to fill in reports, daily logs, email communication
• Experience responding to fire emergency & safety situations, drills and use of equipment
• Experience responding to first aid & emergency situations & use of equipment
• Provide guests with a warm welcome and a consistent high standard of 5 star service
• Maintain a friendly, professional and positive attitude
• Excellent communication, sound decision making and negotiation skills
• Ability to work well in a team environment or responsible to work autonomously
• Build & maintain effective working relationships with stakeholders 
• Attention to detail, highly organised & excellent time management skills
• Excellent personal presentation
• Perform duties in accordance with statutory regulations

We are Offering

• Competitive hourly rate + penalties evenings, weekends & public holidays
• Discounts on RACV products & resorts
• Uniform + free parking onsite
• Employee of the month recognition

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV. 

Application process

You can learn more about the RACV at https://careers.racv.com.au/

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.

Submit your CV via the link below.