Reservations Agent

• Gold Coast | RACV Royal Pines Resort 
• Part-time
• Competitive salary + penalties | Discounts on RACV products & resorts

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. 

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. 

About the Opportunity 

An exciting opportunity has become available for a customer-focused Reservations Agent to join our Front Office team and deliver a high level of customer service to our guests. In this role, you will be the primary point of contact for guests, groups and conference clients, assisting with their reservation needs from beginning to end.

This could be just the right role for you?

As a Reservations Agent, your key responsibilities for the role include:  

• Process reservations information with accuracy
• Monitor room blockings, report pick up, VIP & upgrade accommodation
• Complete pre-arrival checks, follow up late arrivals or cancellations, generate revenue through upselling, repeat business and promoting inhouse services
• Maintain records, emails, respond to phone enquiries and provide solutions to special requests
• Communicate effectively with other departments to ensure guests needs are met

Full availability and flexibility is required to work a rotating roster, Sunday-Saturday, between 7am-11pm, inclusive of evenings, weekends & public holidays.

What you’ll need to be successful 

• Knowledge and experience in hotel front office reservations operations
• PMS experience, Opera knowledge would be an advantage
• Experience in a customer service role
• Excellent administration & MS Office application skills 
• A professional telephone manner, active listening, strong interpersonal, verbal & written communication skills 
• Attention to detail, ability to problem solve, be organised and possess efficient time management skills
• Work well in a team environment
• Excellent personal presentation

We are Offering

• Part-time 16+ hours week
• Competitive salary + penalties for evenings, weekends & public holidays 
• Discounts on RACV products & resorts 
• Employee of the month awards & recognition 
• Uniform 
• Parking onsite 

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.  

Application process

You can learn more about the RACV at careers.racv.com.au 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. 

Submit your CV via the link below.