Night Supervisor

• Join a large & trusted Australian Brand | Great team culture
• Silver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism Awards
• Generous employee benefits & discounts on RACV products & 10 resorts

Great Things Start Here 

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.  

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. 

About the Opportunity 

An exciting opportunity has arisen for a Night Audit Supervisor to join our rooms division team. You will be responsible for overseeing the efficient operations of the resort during the overnights 11pm-7am, checking in late arrivals ensuring a seamless guest experience, daily financial transactions, end of day reporting, assisting the outlets and departments with day-to-day activities, handling issues or emergencies and customer service is consistently delivered to a high standard.

This could be just the right role for you?

Reporting to the Duty Manager, your key responsibilities for the role include: 

• Oversee the night audit process, ensuring accuracy of end of day processes, daily revenue, transactions, payments collected, security and reporting

• Facilitate guest check ins & check outs and provide information to guests about accommodation, rates and amenities 

• Monitor, address and resolve overnight operational or guest issues and emergencies
• Communicate effectively with other departments to ensure guests needs are met
• Conduct audits, identify improvements and implement
• Comply with policies, procedures and safety standards
• Practice the RACV values - Innovation, Accountability, Caring & Team

What you'll need to be successful

• Previous night auditor experience & knowledge in a front office 4-5 star hotel/resort environment
• PMS experience, Opera preferred + Proficient in MS Office applications
• Understanding of financial processes, information & data
• Multi outlet night audit experience, with a high attention to detail, excellent administration and organisational skills
• Knowledge and understanding of emergency medical, evacuation, fire protection and security procedures
• First Aid + CPR certificate
• Current drivers licence
• RSA certificate
• Hold or ability to obtain a Qld Working with Children Check Blue Card
• Excellent communication skills and work well in a team environment
• Excellent personal presentation

We are Offering 

• Permanent Full-time | Overnights 11pm - 7am

• Competitive salary + penalties for evenings, weekends & public holidays 

• Generous employee benefits & discounts on RACV products & 10 resorts 

• Employee of the month awards & recognition

• Training, development and career progression opportunities

• Uniform 

• Parking onsite 

The RACV difference 

Be part of a team who cares. Back your ambition and find a new career with RACV.  

Application process

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.

Submit your CV via the link below.

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