Golf Shop Supervisor

• Gold Coast | RACV Royal Pines Resort 

• Full-time 

• Competitive salary + penalties | Discounts on RACV products and resorts   

Great things start here   

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.  

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.  

About the Opportunity  

Are you passionate about golf, great customer service and retail management? We are looking for a dedicated Golf Shop Supervisor to join our golf team and oversee the daily operations of our golf shop. 

This could be just the right role for you? 

Reporting to the Golf Operations Manager, you will lead a professional team to deliver exceptional customer service to our guests. Your key responsibilities for the role include: 

• Assist guests with exceptional customer service, purchasing retail products, golf bookings, recording members handicaps, hire equipment and inquiries 

• Maintain a sound knowledge of golf rules, golf course operations, handicapping & industry trends 

• Manage the team roster, lead, supervise and train staff, fostering a positive and productive team environment 

• Manage and organise retail stock, ordering, receiving, displays and suppliers to maximise sales 

• Monitor and report sales and identify opportunities for growth 

• Maintain a clean, presentable and safe work environment 

• Drive golf carts on property 

What you’ll need to be successful  

• Availability and flexibility to work a 7 day rotating roster between 5am-7pm, including weekends & public holidays 

• Previous experience and knowledge in golf retail store, course operations, rules and etiquette 

• Previous supervisory experience and strong leadership skills to motivate, manage a team & encourage teamwork 

• Proficient in MiClub, POS, EFTPOS and Microsoft Office applications 

• Strong customer service, communication & interpersonal skills 

• Build positive workplace relationships and demonstrate effective time management 

• Passion and knowledge of golf, equipment, apparel and trends 

• Valid Qld Drivers Licence 

• Responsible Service of Alcohol (RSA) Certificate 

• Excellent personal presentation 

We are Offering  

• Competitive salary + penalties on weekends & public holidays  

• Generous employee benefits & discounts on RACV products & resorts  

• Employee of the month awards & recognition 

• Training and career development opportunities 

• Uniform 

• Parking onsite  

The RACV difference  

Be part of a team who cares. Back your ambition and find a new career with RACV.   

Application process  

Applications close on Monday 6 January 2025. You can learn more about the RACV at careers.racv.com.au  

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.  

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.  

Submit your CV via the link below.