Front Office Supervisor

• Gold Coast | RACV Royal Pines Resort | Full-time
• Generous employee benefits & discounts on RACV products & resorts
• Join a trusted Australian brand & Victoria’s largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

Are you ready to take the next step in your hotel career and create a clear pathway for future growth? We are seeking a Front Office Supervisor to join our premium resort, renowned for its high-volume leisure, conference and events business. Working within our large vibrant Rooms Division team, you’ll help lead Reception, Concierge, Guest Services and Reservations, to deliver exceptional guest experiences every day, while developing your leadership capability in a busy resort environment.

This could be just the right role for you?

As Front Office Supervisor, you will support the Front Office Manager and Duty Managers, in overseeing daily operations while leading from the front, working alongside the team during high-volume periods. The role is central to delivering consistently high-quality service to guests. You will contribute to the delivery of the property’s vision and objectives by ensuring operational excellence, maximising accommodation bookings and driving continuous improvement across Front Office processes. Your key responsibilities include:

• Oversee the smooth daily operations of front office, to lead, coach and inspire team members through hands‑on, front‑line leadership
• Support team development through coaching, mentoring, training and performance feedback to develop skills and career progression
• Support the effective use of human, operational and financial resources
• Deliver consistently high standards of guest service within a fast‑paced, large leisure, conference and events resort environment
• Monitor daily operations to ensure tasks are completed on time, presentation standards are upheld and service expectations are met
• Maximise accommodation bookings and provide tailored solutions for individual, group and event bookings
• Proactively drive continuous improvement, identifying opportunities to enhance service delivery, processes and operational efficiency
• Ensure compliance with all SOPs, company policies and relevant legislation
• Promote a safe, supportive workplace in line with Health, Safety and Wellbeing standards

What you’ll need to be successful

• Full availability and flexibility to work a 7 day rotating roster between 6am-11pm, including work weekends and public holidays, essential. Example shift times 6.30am-2.30pm & 2.30pm-10.30pm
• Demonstrated experience in a front office guest services position within a 4-5 hotel/resort environment, essential. Front Office Supervisor experience, advantage
• Passion for the hospitality industry and a developed understanding of hotel and front office operations and procedures
• Proficient in MS Office applications and PMS experience, Opera desirable
• Effective people leadership skills in coaching, training and developing teams
• Exceptional communication, negotiation and problem-solving skills
• Hold or be eligible to obtain a WWCC Blue Card
• Professional grooming and personal presentation

  We are Offering

• Permanent Full-time - leadership opportunity
• Competitive salary + penalties evenings, weekends & public holidays, 12% super, industry benchmarked
• Employee of the month awards & recognition programs
• Lifestyle employee discounts & benefits at RACV resorts with accommodation, dining, vehicle roadside assistance, insurance, travel & experiences, RACV club membership, care hire & corporate partner offers
• Health & wellbeing employee discounts & benefits including discounted gym & golf membership, eye wear, employee giving & volunteer program, parental leave, employee assistance program + more
• Career leadership training and development opportunities
• Healthy team culture & values led organisation
• Complimentary parking onsite

The RACV difference

Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.   

Application process

You can learn more about the RACV at www.careers.racv.com.au

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.