Front Office Receptionist & Reservations | Guest Service Agent

• Gold Coast | RACV Royal Pines Resort 

• Full-time

• Competitive salary + penalties | Discounts on RACV products & resorts

Great Things Start Here 

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.  

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. 

About the Opportunity 

An exciting opportunity has become available for a customer-focused Front Office Receptionist & Reservations team member, to join our rooms division, welcoming guests with a warm and friendly smile and to deliver exceptional customer service. In this service driven role, you'll work in both reception and reservations assisting guests, groups and conference clients with their reservations needs from beginning to end.

Full availability and flexibility is required to work a rotating roster, Sunday-Saturday, between 7am-11pm, inclusive of evenings, weekends & public holidays. 

This could be just the right role for you? 

Reporting to the Duty Manager, your key responsibilities for the role include:  

• Facilitate guest check ins & check outs and provide information to guests about accommodation, rates and amenities  

• Process reservations information with accuracy, monitor room blockings, report pick up, VIP & upgrade accommodation

• Complete pre-arrival checks, follow up late arrivals or cancellations, generate revenue through upselling, repeat business and promoting inhouse services

• Maintain records, emails, respond to phone enquiries and provide solutions to special requests

• Maximize accommodation bookings by upselling/upgrading, cross sell & upsell products & services 

• Assist with lobby shop sales, process payments, maintain records and accurately collect, receipt, and record all monies 

• Communicate effectively with other departments to ensure guests needs are met 

What you'll need to be successful 

• Full availability and flexible to work on a rotating roster in reception & reservations between 7am-11pm including evenings, weekends & public holidays

• Experience in front office reception & reservations in 4-5 star hotel/resort environment 

• Opera PMS experience, preferred 

• A professional face-to-face and telephone manner, active listening, strong interpersonal and verbal & written communication skills 

• Excellent administration & MS Office application skills 

• Attention to detail, ability to problem solve, be organised and possess efficient time management skills 

• Be friendly, confident, self-motivated and enthusiastic with a positive attitude 

• Work well in a team environment and with diverse groups of people 

• Be willing to obtain a Working with Children Check Blue Card

• Excellent personal presentation 

We are Offering 

• Full-time 38 hours week | Competitive salary + penalties for evenings, weekends & public holidays 

• Discounts on RACV products & resorts 

• Employee of the month awards & recognition 

• Uniform 

• Parking onsite 

The RACV difference 

Be part of a team who cares. Back your ambition and find a new career with RACV.  

Application process

You can learn more about the RACV at www.careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Submit your CV via the link below.