Food & Beverage Outlets Manager

• Gold Coast | RACV Royal Pines Resort | Full-time - Leadership role
• Generous employee benefits & discounts on RACV products & 10 resorts
• Join a large trusted Australian brand & VIC’s largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. 

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.   

We are one of Australia’s largest and leading conference and events resorts, offering 5 star accommodation with 333 premium guest rooms and suites, 8 restaurants & bars, an executive lounge, a luxurious day spa, gym and a 27 hole championship golf course. 

About the Opportunity

Are you ready to lead at scale? We are seeking a seasoned Food & Beverage Outlets Manager to lead a collection of nine outlets - restaurants, bars and dining experiences within one of the Gold Coast’s most iconic resort destinations. This is a rare opportunity to step into a pivotal leadership role - where you will curate elevated guest experiences, inspire high-performing teams and shape the future of a refined, multi-outlet operation delivering excellence at every touchpoint.

 This could be just the right role for you?

As Food & Beverage Outlets Manager, you’ll be responsible for the day-to-day performance and long-term success of our outlets. Supported by a dedicated leadership team, you’ll deliver guest experiences while steering commercial performance and continuous improvement across the business. Reporting to the Food & Beverage Executive Manager, your key responsibilities include:

• Lead and develop large, diverse F&B teams across multiple outlets
• Drive a high-performance, guest-first culture
• Oversee daily operations to ensure seamless service and quality delivery
• Manage labour, costs and financial performance in line with budgets
• Identify opportunities to grow revenue and enhance the guest experience
• Implement training, succession planning and team development initiatives
• Maintain effective stakeholder relationships internally and externally
• Ensure compliance with service standards, safety and responsible service of alcohol

What you’ll need to be successful

• Proven leadership experience in a multi-outlet, 4–5-star hotel or resort environment
• Developed knowledge of food & beverage operations, service standards and hospitality trends
• Commercially astute with experience managing budgets, forecasting and performance targets
• Demonstrated ability to lead, develop and inspire high-performing teams
• Excellent communication skills with the ability to build strong internal and external relationships
• Confident and hands-on leader with the ability to manage fast-paced operations and resolve complex guest situations
• Strong operational mindset with experience in POS systems, Microsoft Office applications, PMS Opera, reporting and process improvement
• RSA certificate
• Flexibility and availability to work a 7 day roster including evenings, weekends & public holidays

We are Offering 

• Permanent Full-time - leadership opportunity
• Competitive remuneration package industry benchmarked, 12% super
• Employee of the month awards & recognition programs
• Lifestyle employee discounts & benefits at RACV resorts with accommodation, dining, vehicle roadside assistance, insurance, travel & experiences, RACV club membership, care hire & corporate partner offers
• Health & wellbeing employee discounts & benefits including discounted gym & golf membership, eye wear, employee giving & volunteer program, parental leave, employee assistance program + more
• Healthy team culture + values led organisation
• Career leadership training and development opportunities
• Complimentary parking onsite

The RACV difference

Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one. 

Application process

You can learn more about the RACV at https://careers.racv.com.au/

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Food & Beverage  and whether any reasonable adjustments may be required.  

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.