Food & Beverage Duty Manager

• Gold Coast | RACV Royal Pines Resort | Permanent Full-time, Leadership opportunity
• Generous employee benefits & discounts on RACV products & 10 resorts
• Join a large trusted Australian brand & VIC’s largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. 

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.   

About the Opportunity

Are you a passionate hospitality professional? At RACV, we're proud to deliver exceptional experiences for our guests. An exciting opportunity has arisen for a Food & Beverage Duty Manager to join our Outlets team. You will be an integral part of our Food & Beverage leadership team to ensure our nine dining outlets, including a la carte restaurants, bars, poolside, executive lounge and IRD operate effectively & efficiently. You'll be leading a team of dedicated food and beverage professionals – supervisors, team leaders & operations staff who deliver great customer service & an exceptional experience to guests. 

This could be just the right role for you? 

Reporting to the Food & Beverage Outlets Manager, we’re looking for a leader who is flexible and adaptable with a ‘can-do’ attitude. In a large team and fast-paced service driven resort environment, you’ll help to set best practice standards and build effective relationships with other resort departments. Your key responsibilities for the role include: 

• Lead by example setting clear objectives and build a safe, motivating team
• Develop your team to direct, train, and induct F&B Attendants, and lead recruitment and performance development
• Connect the operation linking management, kitchens, events sales, bar, and floor staff to resolve issues quickly
• Run front-of-house across multiple outlets, within budget and with smart, cost-effective rostering
• Manage stock and cash, stocktakes, wastage, requisitions, daily cash-ups, and tip allocation
• Lead improvement maintaining SOPs and report on business performance
• Champion a guest-first culture with timely, courteous, anticipatory service
• Handle complaints and tough situations confidently, and act on guest feedback
• Uphold RACV standards in presentation, hygiene, and Responsible Service of Alcohol
• Lead health & safety initiatives, identifying and control hazards, lead investigations, and support return-to-work
• Keep your team safe ensuring they are trained, competent, and consulted on wellbeing

What you’ll need to be successful 

• Previous food & beverage experience in a similar team leadership role within a 4–5-star hotel/resort environment, or similar environment
• Flexibility & full availability to work a weekly rotating roster, including evenings, weekends & public holidays
• Recognised qualification in hospitality or food & beverage, desirable 
• RSA Certificate
• Hold or be eligible to obtain a valid Qld WWCC Blue Card
• Passion for hospitality and F&B service excellence and a knowledge of current industry trends 
• In depth knowledge of various food and beverage dining service styles including a la carte, wines & beverages 
• Experience in staff management practices including recruitment, rewarding, training, appraising, counselling and development 
• Understanding of labour and beverage cost control 
• Experience in PMS, Micros POS & MS Office applications 
• Exceptional verbal and written communication skills, attention to detail, organisational and time management skills 
• Capability in decision making, problem solving and conflict resolution skills 
• Excellent grooming and personal presentation 

We are Offering 

• Permanent full-time
• Competitive salary + 12% super, industry benchmarked 
• Great discounts on accommodation at 10 resorts, dining + more
• Free roadside assistance & up to 50% discount on insurance incl vehicle & home + more
• Health and wellbeing benefits – discounts on gym & golf memberships, spa, eye wear rebate, paid volunteer day, parental leave, EAP + more
• Employee of the month awards & recognition programs
• Collaborative workplace culture and values led organisation
• Career training and development opportunities
• Complimentary parking onsite

The RACV difference

Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one. 

Application process

You can learn more about the RACV at https://careers.racv.com.au/

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Food & Beverage  and whether any reasonable adjustments may be required.  

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.