Concierge Supervisor

• Join a large & trusted Australian Brand
• Generous employee benefits & discounts on RACV products & 10 resorts
• Silver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism Award

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. 

About the Opportunity

An exciting opportunity has arisen for a full-time experienced and dedicated Concierge Supervisor to lead a small concierge team, who greet our guests with a warm welcome and deliver exceptional customer service.

This could be just the right role for you?

As the Concierge Supervisor, you will oversee the daily concierge operations, handling guest enquiries and requests, training and mentoring staff. As one of Australia’s leading conference and events resorts, we offer luxury accommodation, multiple dining outlets, day spa and a championship golf course. We are committed to providing guests with exceptional services and luxurious experiences. Your key responsibilities for the role include:

• Lead, supervise and support the concierge team to provider great customer service
• Greet guests and large groups on arrival assisting with check in/out, luggage, transport, bookings and other requests
• Monitor and manage traffic flow on resort entrance driveway
• Assist guests with enquiries, requests and complaints in a professional and efficient manner
• Provide guests with resort information and recommendations on local events, restaurants, shopping and tourist attractions
• Collaborate with front office and other departments to ensure guests needs are met 
• Train and mentor the concierge team to deliver exceptional guest experiences
• Maintain a clean and presentable lobby entrance, and a safe environment for guests and staff
• Drive golf carts throughout the property

What you’ll need to be successful

• Full availability and flexibility to work a rotating roster between approx 6am-11pm, incl. weekends & public holidays eg. 7am-3pm & 3-11pm
• Previous concierge supervisor experience in a 4-5 star hotel/resort, or similar environment
• Exceptional communication skills, a passion for customer service and a positive attitude
• Demonstrated ability to motivate and encourage team work
• Current drivers licence & RSA Certificate
• Proficient in MS Office applications & PMS, Opera desirable
• Perform heavy lifting and physical requirements of the role
• Knowledge of local events, restaurants, shopping and tourist attractions
• Excellent grooming & personal presentation

We are Offering

• Permanent Full time 38 hours week
• Competitive benchmarked salary
• Supportive and collaborative workplace culture including employee of the month awards & recognition
• Great discounts on accommodation at 10 resorts, dining + more
• Free roadside assistance & up to 50% discount on insurance incl vehicle & home + more
• Health and wellbeing benefits – discounts on gym & golf memberships, spa, eye wear rebate, paid volunteer day, parental leave, EAP + more
• Work Life & Career benefits – training & professional development, employee referral program, parental leave, EAP + more
• Complimentary parking onsite
• Laundered uniforms

The RACV difference

Challenge yourself with diverse work and go further than you thought at RACV.  

Application process

You can learn more about the RACV at www.careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.