Spa Host

• RACV City Club | Melbourne CBD Location
• Permanent Part Time Opportunity
• Competitive salary | Exclusive employee benefits

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. 

RACV City Club is searching for a Permanent Part Time Spa Host to join our dedicated team that aims to ensure every experience is ultimate bliss.

As the Spa Host, you will provide administrative support to our Day Spa Therapists and Day Spa Manager. You will be stationed at the reception desk and be the first point of contact for clients as well as being responsible for processing payments, taking reservations, allocating therapists rooms and equipment and stock control.

This is the perfect opportunity for someone who is currently finishing off their qualifications in Beauty Therapy and is looking to get their foot through the door. 

Gain experience and advance your skills in a 5 star spa environment today!

About the Opportunity

One Spa is a beautiful architecturally designed space, open 7 days week to our guests and the general public. One Spa has peaceful views of the water gardens, where guests can relax, unwind and retreat from the hustle and bustle of everyday life.

As our Spa Host, you will One Spa's first point of contact, greeting our guests and the general public face to face and on the phone. You will have an eye for detail, be super organised staying one step ahead to provide our guests & clients with exceptional customer service, a gentle, warm and friendly 5 star approach, making them feel relaxed, special and cared for. In this role you will be responsible for:

• customer service at reception answering the phone, take reservations, manage appointment availability, confirm bookings & processing payments
• preparing treatment rooms, equipment, folding towels & robes
• stock control, general back of house duties, managing lost property
• promoting One Spa products and services
• administration support to our Spa Manager and Spa Therapists

What you'll need to be successful

• Day spa/beauty reception experience in a 4/5 star hotel/resort or similar environment
• Exceptional attention to detail & can deliver superior quality customer service
• Strong administrative skills including Microsoft Office, Outlook and written and verbal communication skills. Knowledge of a booking system, an advantage
• Ability to be organised, multi-task, prioritise & work in a fast pace environment
• Be reliable and work in an effective and supportive team environment
• Exceptional personal presentation & grooming
• Full work rights in Australia

We are Offering

• A competitive salary plus penalties
• Exclusive Employee Benefits
• Uniform & training provided
• Employee of the month recognition
• Free parking onsite

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV. 

Application process

You can learn more about the RACV at https://careers.racv.com.au/ 

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

Applicants for this role, will also be required to provide evidence that they have a current Working with Children Check or willing to obtain a Working with Children Check. 

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Spa and whether any reasonable adjustments may be required.  

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. 

Submit your CV via the link below.