Duty Manager

The role

• RACV Hobart Hotel, Tasmania

• Permanent Full-time opportunity

• Highly competitive salary package with benefits

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

When it comes to a luxury escape to Tasmania’s capital, RACV Hobart Hotel is the destination of choice where heritage meets modern. Featuring deluxe and family apartments with views of Derwent River. Experience some of Hobarts best seasonal produce at Charcoal, our inhouse restaurant, and Cascade on Collins bar. Come explore the endless opportunities, find pathways to set up long-term goals, and grow your career in more ways than one. When you join the journey at RACV, you’ll find more than just a job. It’s your chance to be part of something bigger.

We're currently seeking a motivated and proactive Duty Manager for our front office department to join our friendly team on a permanent full-time basis. 

A day in the life

As a Duty Manager, you’ll take ownership of the property in the absence of Heads of Department, ensuring smooth daily operations and an exceptional guest experience. You’ll lead the Front Office team, providing hands-on support while delivering friendly, professional service to guests and members at all times.

Working closely with Housekeeping and Maintenance, you’ll help ensure all rooms, facilities and services meet brand standards. You’ll also play a key role in maintaining the safety, security and overall presentation of the property.

This is a permanent full-time position, working across a rotating roster that includes evenings, weekends and public holidays to support business needs.

We’re offering…

• Competitive salary package with benefits.

• Ongoing training and career developing opportunities.

• Discounts on RACV products, resorts and services.

• Access to employee wellbeing programs and support services.

• Career progression opportunities across a large organisation.

• Supportive and inclusive team environment.

We are looking for

• Previous Duty Manager experience within a Front Office environment (ideally 4-star or above)

• A high attention to detail.

• Strong leadership skills with the ability to motivate and support a team.

• Excellent communication and interpersonal skills.

• Ability to handle guest concerns and resolve issues professionally.

• A proactive and hands-on approach to work.

• Ability to work well under pressure in a fast-paced environment.

• Flexibility to work across a 7-day rotating roster including evenings, weekends and public holidays.

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.  

Application process

You can learn more about the RACV at www.careers.racv.com.au

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Duty Manager and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.