Housekeeping Manager

• RACV Goldfields Resort, Creswick VIC 

• Full Time Opportunity 

Lead one of the most important guest-experience teams at RACV Goldfields Resort. 

At RACV, we create memorable experiences for members and guests across our award-winning resorts and clubs. Located in Creswick, Victoria, between Ballarat and Daylesford, RACV Goldfields Resort is looking for an experienced, hands-on and people-focused Housekeeping Manager to lead a critical department that directly shapes first impressions, guest satisfaction and resort presentation. 

A day in the life 

As Housekeeping Manager, you will take ownership of the daily operation of the Housekeeping Department, ensuring rooms and public areas are presented to exceptional standards every day. This is a highly visible leadership role where you will coach and inspire your team, drive productivity and service consistency, manage resources and budgets, and partner closely with Front Office, Maintenance and the wider resort leadership team to deliver seamless guest experiences. 

What you'll be doing:

• Leading, coaching, recognising and developing a large housekeeping team to deliver consistently high standards 

• Taking ownership of daily operations, guest room readiness, public area presentation, procedures and quality standards 

• Driving productivity, labour efficiency, cost control and continuous improvement while maintaining service quality 

• Planning rosters, workforce coverage and training to match occupancy, business needs and team capability 

• Managing equipment, chemicals, linen, lost property, keys, radios, stock control and PAR levels 

• Building strong working relationships with Front Office, Maintenance and other resort departments to resolve guest and operational priorities quickly 

• Embedding a strong safety culture by ensuring compliance with health, safety, wellbeing, chemical handling and manual-handling requirements 

• Responding to guest feedback with care, professionalism and a solutions-focused approach 

• Supporting budget planning, forecasting, purchasing and cost management for the department 

What you'll bring:

• Proven experience leading a housekeeping operation within a hotel, resort, accommodation or similarly fast-paced environment 

• A strong, visible leadership style with the ability to inspire, engage and hold teams accountable 

• Excellent communication skills and the confidence to partner with department leaders, suppliers and stakeholders 

• A genuine passion for guest experience, team culture and maintaining exceptional presentation standards 

• Strong operational, planning, rostering, budgeting and organisational capability 

• The ability to prioritise competing demands, make sound decisions and remain calm in a busy resort environment 

• A proactive mindset with a focus on continuous improvement, smarter ways of working and service consistency 

• Sound knowledge of workplace health and safety practices, including safe chemical use, manual handling and risk management 

• A team-first attitude, strong attention to detail and pride in delivering a polished, guest-ready resort environment 

• Hospitality, Tourism or related tertiary qualifications (desirable)   

• First Aid certification 

• Experience within a multi-outlet hospitality operation (desirable)   

Why join RACV? 

At RACV, our values of Innovation, Accountability, Care and Team (IACT) guide how we lead, support each other and deliver for our members and guests. This is an opportunity to join a respected Australian organisation, lead a department that makes a daily impact, and help shape the standards and culture of a high-performing resort team. 

You will enjoy: 

• Career development opportunities across RACV’s resorts, clubs and wider business 

• Access to learning and development opportunities, including hospitality and leadership development resources 

• RACV product and service discounts, employee offers and wellbeing initiatives 

• A supportive, collaborative and values-led resort leadership team 

• The chance to lead a critical function that influences every guest stay and every first impression