Golf Shop Supervisor

• RACV Goldfields Resort, Ballarat and Daylesford region

• Permanent Full-time

• Competitive salary + penalties | Discounts on RACV products and resorts   

Great things start here   

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. 

At RACV Goldfields Resort, set between the mineral springs of Daylesford and the city of Ballarat, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity  

Are you passionate about golf, great customer service and retail management? We are looking for a dedicated Golf Shop Supervisor to join our golf team and oversee the daily operations of our golf shop. 

This could be just the right role for you? 

Reporting to the Golf Operations Manager, you will lead a professional team to deliver exceptional customer service to our guests. Your key responsibilities for the role include: 

• Providing exceptional customer service, assisting guests with retail purchases, golf bookings, equipment hire and general enquiries
• Recording and maintaining member handicaps and supporting competition operations
• Maintaining strong knowledge of golf rules, course operations, handicapping and industry trends
• Leading, supervising, training and rostering team members to foster a positive and productive work environment
• Managing retail stock including ordering, receiving, merchandising and supplier relationships to maximise sales
• Monitoring sales performance and identifying opportunities for growth
• Maintaining a clean, safe and well-presented Golf Shop and work environment
• Operating golf carts and supporting on-course activities as required

What you’ll need to be successful  

• Availability to work a rotating 7-day roster between 5am–7pm, including weekends and public holidays
• Previous experience in golf retail, course operations, rules and etiquette
• Demonstrated supervisory experience with strong leadership and team engagement skills
• Proficiency with MiClub, POS, EFTPOS and Microsoft Office applications
• Excellent customer service, communication and interpersonal skills
• Strong organisational skills with the ability to manage time effectively
• Passion for golf, including equipment, apparel and current trendsValid Victorian Driver Licence
• Responsible Service of Alcohol (RSA) Certificate
• High standards of personal presentation

We are Offering  

• Competitive salary + penalties on weekends & public holidays 

• Generous employee benefits & discounts on RACV products & resorts  

• Employee of the month awards & recognition 

• Training and career development opportunities 

• Uniform 

• Parking onsite  

The RACV difference  

Be part of a team who cares. Back your ambition and find a new career with RACV.   

Application process  

You can learn more about the RACV at careers.racv.com.au 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

If successful, next steps will be the completion of an online assessments consisting of: a 20 minute AI online chat interview. 

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Golf Shop Assistant and whether any reasonable adjustments may be required.  

Submit your CV via the link below. 

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