Front Office Receptionist

• RACV Goldfields Resort – Creswick, VIC
• Permanent Part-Time | Minimum 12 hours per week
• Competitive Salary | Discounts on RACV products & resorts 

Great Things Start Here

Join a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.RACV Goldfields Resort is a 4.5-star countryside retreat set on 150 acres of state forest and bushland, located between Ballarat and Daylesford in Victoria’s Spa Country — just 80–90 minutes from Melbourne CBD. The resort offers a mix of leisure, luxury, and business facilities, making it ideal for family holidays, romantic getaways, golf weekends, and conferences. 

About the Role

Are you a people person who enjoys helping others and creating great first impressions? RACV Goldfields Resort is looking for a friendly and motivated Front Office Receptionist & Reservations Agent to join our team.

Whether your reception experience comes from hospitality, medical, retail, corporate, tourism or another customer-focused environment, we'd love to hear from you. Previous reception experience is essential, but it doesn't need to be within a hotel or resort setting. As the face of our resort, you'll welcome guests, assist with reservations, and help create memorable experiences from the moment a guest books until they depart. 

If you enjoy working with people, thrive in a fast-paced environment, and want to be part of a supportive team, we'll provide the training, tools and guidance needed to help you succeed.

Please note: Availability across all seven days of the week, including weekends, public holidays and a variety of shifts, is essential for this role.  

Key Responsibilities

• Welcoming and assisting guests throughout their stay
• Managing accommodation and restaurant bookings
• Responding to guest enquiries via phone, email and online channels
• Processing reservations, amendments and cancellations
• Providing information about resort facilities, services and local attractions
• Supporting guests with special requests and ensuring a seamless experience
• Identifying opportunities to enhance guest stays through upgrades and resort experiences
• Working closely with Housekeeping, Food & Beverage, Conferencing & Events and other resort teams

What You’ll Need

• Previous reception experience is essential, however it doesn't need to be within a hotel or resort environment
• A genuine passion for customer service and helping people
• Strong communication skills and professional phone manner
• Excellent attention to detail and organisational skills
• Confidence working with computer systems and learning new technology
• Ability to multitask and remain calm in a fast-paced environment
• A positive attitude and willingness to be part of a team
• Availability to work weekends and public holidays
• Eligibility to obtain a Working with Children Check

What We Offer

• Be part of a supportive and welcoming team culture
• Full training provided, including resort systems and procedures
• Career development and progression opportunities within RACV
• Generous staff discounts and employee benefits across RACV products and resorts
• Work in a beautiful resort environment surrounded by nature

Why RACV?

At RACV, we’re more than just a resort. We’re a purpose-driven organisation creating impact through travel, hospitality, home services, and sustainable energy. We support your ambition and empower you to grow — every step of the way.

Ready to Apply?

You can learn more about the RACV at careers.racv.com.au 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

If successful, next steps will be the completion of an online assessments consisting of: a 20 minute AI online chat interview.  

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required. 

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. 

Submit your CV via the link below. 

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