Front Office Manager

• RACV Goldfields Resort, Ballarat and Daylesford region 

• Permanent Full Time Opportunity 

• Competitive Salary + 11.5% Super | Discounts on RACV products & resorts  

Great Things Start Here  

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.   

Join us at RACV Goldfields Resort and be part of a team that helps people live their best lives, whether they're on holiday, visiting an attraction, or treating loved ones to a special experience. Apply now and take the first step towards an exciting and rewarding career! 

At RACV Goldfields Resort, set between the mineral springs of Daylesford and the city of Ballarat, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. 

About the Opportunity  

The Front Office Manager is responsible and accountable for supporting Management in effectively managing the operations of the Front Office department. The role is focused on ensuring that the day to-day activities and strategic planning associated with the following areas; Front Office/Reception, Reservations and Night Audit are delivered to a consistently high standard and that the appropriate level of service to members, guests and visitors is maintained. 

This could be just the right role for you?  

• Provide leadership to the Front Office team and manage resources in the most efficient and effective manner to meet daily maintenance plans, business objectives and customer requirements.  

• Ensure the smooth daily operation within the Front Office team by assisting in managing all financial, human and other resources to meet agreed objectives.  

• Develop operational plans for the Front Office department and staff in conjunction with Management, taking into consideration member, guest and visitor needs. 

• Manage department expenditure within or below the approved budget. 

What you'll need to be successful  

• Previous experience at a management level within a Front Office function.  

• Substantial knowledge of Front Office operations within 5-star venues  

• Excellent grasp of marketing principles and selling techniques with a flair for conceptualising promotional opportunities  

• Extensive experience in staff management practices including recruiting, rewarding, appraising, counselling and staff development.     

• Knowledge of budget and accounting procedures including planning, forecasting & controlling is desirable 

• Strong leadership and operational management skills. 

• Strong communication and negotiation skills 

We are Offering  

• Discounts on RACV products & resorts  

• Uniform + Free parking onsite  

• Employee of the month recognition  

The RACV difference  

Be part of a team who cares. Back your ambition and find a new career with RACV.   

Application process  

You can learn more about the RACV at https://careers.racv.com.au/  

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.  

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. 

Submit your CV via the link below.  

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