Spa Host

RACV Cape Schanck Resort
Permanent Part Time Opportunity
Competitive Salary + Penalty Rates | Exclusive Discounts on RACV Products & Resort 

Located at the gateway to Victoria’s iconic Mornington Peninsula

At RACV Cape Schanck Resort, in the Mornington Peninsula with nearby walks, wineries, and unspoilt beaches, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives - whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

We’re inviting you to become part of our passionate and supportive team, united by a common purpose: to help people enjoy life to the fullest, on holiday, at home, or while making memories with loved ones.

About the Opportunity

As a Spa Host at RACV, your role is all about creating a warm, seamless experience for members and guests while supporting the Spa Management team with day-to-day operations. Your focus will be delivering exceptional client service and managing spa administration to keep things organised and efficient.

Key Responsibilities

• Provide timely service to members and guests, resolving problems and educating on products and services
• Manage reservations, confirm bookings, process payments, and allocate therapists, rooms, and equipment
• Identify opportunities to improve service delivery, processes, and revenue generation
• Contribute to team morale and foster a collaborative work environment.
• Provide a warm, attentive and professional experience to guests when making their spa appointments, on arrival and departure with a focus on guest retention

We are Offering 

• Salary + penalties for evenings, weekends & public holidays 
• Free parking on-site  
• Uniforms provided 
• Enjoy generous staff discounts within the resort 
• Long term career opportunities 

• Monthly employee reward and recognition program 
• Employee discounts on RACV products & services, including our portfolio of 9 resorts 

What We’re Looking For

• Previous experience in a reception role, preferably in the beauty industry
• Strong administrative and organisational skills with attention to detail
• Excellent communication and customer service skills.

Due to the 7day/week nature of the operation, flexibility is required to assist with occasional unscheduled or on call duties and will require a presence on weekends.

The RACV difference 

At RACV, we support your ambition. Discover a career where you're supported, valued, and empowered to grow - every step of the way. 

Application process 

You can learn more about the RACV at careers.racv.com.au 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis – Day Spa Therapist and whether any reasonable adjustments may be required.

Submit your CV via the link below.