Front Office Receptionist

• Cape Schanck | RACV Cape Schanck Resort  

• Full-time Opportunity

• Discounts on RACV products and resorts  

Great things start here  

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. 

At RACV Cape Schanck Resort, in the Mornington Peninsula with nearby walks, wineries, and unspoilt beaches, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

Day in the life...

As a Front Office Receptionist, you will be the face and first point of contact for the RACV Cape Schanck Resort. In this busy and varied role, you will be on your feet and utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk. You will be motivated and hardworking with the "can-do attitude" which will see you thrive in the role.

Your key responsibilities are to undertake the day-to-day duties associated with check in and check out of members, accommodation reservations, answering phone calls and assisting with requests and general enquiries.

This is a Full time Position where you'll be rostered to meet the peak and flow of business demands. Shifts will vary across a 7-day rotating roster including evenings, weekends and public holidays. 

We're offering…

• Ongoing training and career development opportunities
• The opportunity to work for a company that values its employees
• Free roadside assistance

We're looking for…
• Minimum 1 - 2 years' experience in a similar role
• Experience in a 4-5-star hotel or resort, Opera knowledge would be an advantage
• A desire to deliver a high level of customer service
• A professional face-to-face and telephone manner with exceptional communication skills
• Excellent administration and organisational skills
• A high attention to details
• Team player and work well under pressure
• Flexibility to work across a 7-day rotating roster

A little about us
As Victoria's largest member organisation, we have a powerful organisational vision: to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure.

Our eight RACV Resorts are an integral part of making this ambition a reality. Giving our guests access to everything from unique dining experiences to luxury day spas - and at discounted Member rates - they've become valuable places to recharge and reconnect.

You can learn more about our resorts at racv.com.au/travel-leisure/racv-resorts.

Application process

Click ‘Apply' to submit your CV.

RACV is committed to creating a safe and inclusive environment and therefore encourages women, Indigenous Australians, and people from diverse backgrounds to apply.

Please be aware applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.