Settlement Support Officer

At RACV, we’re known for being a smart choice, a trusted organisation that delivers with care, integrity and accountability.  

We’re currently seeking a Settlement Support Officer to join our Settlement team and contribute to the compliant settlement of Automotive loans across our Direct and Broker channels. 

Please note this is a 12-month fixed term contract covering parental leave based in our Noble Park office.  

The Opportunity 

Reporting to the Settlement Support Team Leader, you’ll play a critical role in ensuring personal loan applications are settled accurately, efficiently and in line with RACV Finance policies and regulatory obligations. 

Using your strong attention to detail and lending knowledge, you’ll review and verify application information, liaise with internal and external stakeholders to deliver positive outcomes for RACV Finance customers. 

 What You’ll Be Responsible For 

• Undertake settlement and compliance activities for personal loans 

• Ensuring applications adhere to approved credit conditions and lending policy 

• Complete relevant verification checks such as  PPSR searches 

• Identifying and escalating compliance irregularities when required 

• Adhering to AML/CTF obligations and responsible lending requirements 

• Delivering timely, professional service to internal and external stakeholders 

• Supporting brokers and internal teams to achieve compliant customer outcomes 

• Contributing to  a collaborative environment 

What We’re Looking For 

You’re a detail driven finance professional who takes pride in accuracy and doing things the right way. You enjoy working in a structured environment, managing competing priorities and contributing to strong customer outcomes. 

What you’ll bring

• Experience in lending or the automotive finance industry 

• Strong attention to detail and commitment to quality 

• Clear written and verbal communication skills 

• Confidence working with systems and documentation 

• Ability to prioritise workloads and meet deadlines 

• A proactive, team focused and customer centric approach 

Qualifications & Experience 

Desirable  

• 2 years’ experience in finance or a related industry 

Why Work With RACV? 

When you join RACV, you become part of an organisation guided by our IACT values — Innovation, Accountability, Collaboration and Trust. 

You’ll enjoy: 

• A supportive and inclusive team environment 

• Hybrid working arrangement to support work life balance and flexibility 

• Opportunities to develop your lending and compliance expertise 

• A role where your attention to detail genuinely matters 

• Stability and purpose within a trusted Australian organisation