Senior Lending Specialist

•    Noble Park, VIC
•    Full time permanent | Hybrid working
•    Competitive salary | Discounts on selected RACV products

Great things start here

RACV’s Finance Company is a dynamic, fast-paced, and fun environment in which to work.

We have an exciting opportunity for a Senior Lending Specialist to join our team to continue to provide a high level of service to our customers.

We offer a range of RACV benefits for our employees, such as:

• A competitive salary
• Hybrid working arrangement
• A supportive company culture
• Extensive and ongoing training
• Free Roadside Assistance
• Discount on RACV Insurance products & resort accommodation
• Career development & Volunteering opportunities

About the Opportunity

As a Senior Lending Specialist, you will be the main contact for customers throughout the entirety of the lending journey. This includes (but not limited to) initial conversations, loan application assessment, requirements and objectives, adherence to responsible lending criteria, gathering and reviewing all documentation and issuing of loan contracts.

Your key responsibilities will be:

• Communicate proactively at key application stages (submission, decision, contract, settlement) to keep customers informed.
• Make sound decisions on loan applications and customer enquiries, ensuring compliance with RACV policies and relevant legislation.
• Support team operations through call coaching, training, onboarding, and administrative tasks.
• Manage customer dissatisfaction appropriately and refer to relevant teams when necessary.
• Maintain service standards, contribute to positive NPS outcomes, and foster a collaborative team culture.
• Build and maintain positive relationships with key internal and external stakeholders.
• Identify and report potential fraud, ensuring adherence to AML/CTF and other compliance requirements.
• Achieve individual settlement targets and support process improvements across loan processing and data management.

What you’ll need to be successful:

• Essential – Experience in customer service/call centre/retail environment.
• Essential – HSE/VCE equivalent or 3 years recent experience in finance role.
• Essential – Strong interpersonal and relationship building skills.
• Strong understanding of the lending process and risk assessment
• Knowledge of Call Centre competency
• Bachelor’s degree or TAFE certificate in Banking/Finance
• Knowledge of NCCP Act, Credit Act, Privacy Act, Trade Practices Act, AML/ CTF/ PEP and other applicable legislation

The RACV difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. 

Application process

 You can learn more about the RACV at racv.com.au/about-racv/our-people/work-at-racv.

Submit your CV via the link below.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.