Lending Team Leader

• RACV Finance | Noble Park Location
• Perm FT Opportunity | Hybrid Working
• Competitive Salary | Discounts on Selected RACV Products

Great things start here

At RACV Finance, we help our members achieve their goals through responsible lending solutions and exceptional service. As we continue to grow, we're looking for an experienced and people-focused Lending Team Leader to lead a high-performing team of Lending Specialists and drive outstanding customer, operational and business outcomes.

This is an opportunity to combine hands-on leadership with lending expertise, coaching a team to success while contributing to the ongoing growth and performance of RACV Finance.

About the Opportunity

Reporting to the National Sales & Partnership Manager, you will lead, motivate and develop a team of Lending Specialists to deliver strong sales performance, exceptional customer experiences and compliant lending outcomes. You'll play a key role in fostering a culture of accountability, ownership and continuous improvement while managing day-to-day operations and supporting broader business initiatives.

What You'll Be Responsible For

• Leading, coaching and developing a team of Lending Specialists to achieve sales, service and operational KPIs.
• Building a high-performance culture through regular coaching, mentoring, performance management and development planning.
• Driving business growth through achievement of team budgets, loan conversion targets and portfolio retention outcomes.
• Managing inbound and outbound lending enquiries and supporting consultants with complex member interactions.
• Handling escalated customer complaints and ensuring resolution in line with internal dispute resolution requirements.
• Monitoring quality assurance outcomes and maintaining high standards of customer service and compliance.
• Overseeing team operations including workforce planning, rostering, service levels and productivity.
• Identifying and implementing process improvements to enhance operational efficiency and customer outcomes.
• Recruiting, developing and retaining talent while supporting succession planning initiatives.
• Working collaboratively with Finance leadership and key stakeholders to achieve strategic business objectives.

What You'll Bring

• Demonstrated experience leading, coaching and developing high-performing teams.
• Experience within finance, lending or other related finance environment.
• Strong understanding of consumer lending principles, customer service and sales performance management.
• Experience managing KPIs, quality assurance, service levels and operational performance.
• Excellent communication, stakeholder engagement and relationship-building skills.
• Proven ability to drive change, influence outcomes and manage competing priorities.
• Strong problem-solving, organisational and decision-making skills.
• A customer-first mindset with a passion for delivering exceptional service.
• Knowledge of lending compliance and regulatory obligations, including NCCP, AML/CTF and Privacy requirements.

There’s so much on offer when you join RACV 

• A flexible, informal work environment that supports balance between work and home
• Generous discounts on home and car insurance policies and RACV roadside care
• RACV Club membership and great discounts across RACV resorts
• Monthly-updated discounts from a wide range of corporate partner 

Our difference

At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.

Application process

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.