Emergency Roadside Assistance Patrol

You’ll be part of a workplace where you feel you belong 

RACV’s Insurance & Roadside Division is to comprehensively and commercially meet Victorians' motoring and mobility needs by providing exceptional products and a customer experience that doesn't let anyone down. 

About the Opportunity 

As an Emergency Roadside Assistance Patrol, you will report into the Metro Area Manager and your tasks will range from making member vehicles mobile at the roadside, changing tyres, providing battery, providing mechanical advice, and / or promoting member services. This role will cover areas across Metro Melbourne and surrounding areas.

Please note: This role will be commencing on the 13th of July 2026, and if successful, you will be required to attend two weeks of comprehensive training provided at our Noble Park office. 

Come along for a new journey 

You will be supplied with a fully maintained, late-model roadside assistance vehicle to attend to breakdowns or other motoring issues for RACV members providing newly developed services as introduced from time to time. 

 Key responsibilities: 

• Provide face to face emergency roadside assistance to RACV members and customers in-line with operating standards and procedures. 

• Work independently in a remote work environment with minimal supervision. 

• Respond to member requests for assistance by demonstrating ‘RACV Service Counts’ behaviours. 

• Effective incident management by identifying the most appropriate service or benefit that best meets the member’s needs. This includes conducting technical analysis of the motor vehicle, providing the member with choices and arranging secondary services when required. 

• Efficient vehicle fault diagnosis to maximise the number of vehicles made mobile at the first point of contact. 

• Achieve Patrol Individual Service Level targets 

Who we’re looking for and what you’ll bring

Thrive in an environment where people are at the heart of everything.

You’ll come with: 

• Qualified Mechanic or Auto Electrician, or extensive mechanical aptitude or background 

• Experience in electrical and mechanical vehicle fault diagnosis. 

• Experience in building relationships across a customer service organisation. 

• Ability to communicate effectively and be customer service focused 

• Experience in working in similar OH&S environment, adhering and complying to OH&S policies and procedures. 

• Undertaking simple financial transaction via Eftpos. 

• Competent in using technology such as smart phone, tablets and emails and relevant business applications. 

• Physically fit to conduct manual handling tasks e.g. wheel change and replace batteries 

• Full and current Australian C Class driver’s licence with a safe driving record. 

• Successful appointment to this position will require full medical including drug and alcohol testing. 

• Requirement to lift heavy items (e.g. tyres, batteries) up to 30 kg. 

• Rotating roster (9 hour shifts) with a mixture of morning and afternoon shifts (latest shift concluding at 12:30 am). 

There’s so much on offer when you join RACV with benefits including: 

• Our flexible and informal work environment which helps bring balance between work and home 

• Generous discounts on home and car insurance policies and RACV roadside care 

• Club Membership and great discounts across all RACV resorts 

• Discounts from corporate partners that are updated monthly 

Our difference 

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. 

Application Process 

You can learn more about the RACV at careers.racv.com.au 

Pre-Employment Requirements 

To maintain a safe, effective, and compliant working environment, shortlisted applicants will be required to complete the following conditional pre-employment assessments: 

• Drug and alcohol screening, conducted in accordance with applicable RACV policies/procedures/standards, and legislative requirements for safety-sensitive roles positions; 

• A functional medical assessment to evaluate fitness for work, including the ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Patrol

  (If you are unable to download a copy of the Job Task Analysis - Patrol - please email careers@racv.com.au) and to determine whether any reasonable adjustments may be required; 

• A criminal records check, with consideration given to the relevance of any findings to the position; and verification of eligibility to work in Australia. 

These assessments are conducted to meet RACV’s workplace health and safety. Additional assessments may be required before commencement and throughout employment.