Customer Service Consultant (Roadside Assistance)

• Hybrid Work Arrangement | FlexiRoster
• Exclusive RACV Staff Discounts on Accommodation at all our RACV Resorts
• 50% off Insurance policies + Free Basic Roadside Assistance

We’re looking for passionate Customer Service Consultants to join our Noble Park, Roadside Assistance Team who will play a critical role as the first point of contact to our members by providing a reassuring and empathetic tone of voice in all situations.   

Assisting with a diverse range of calls, you will assist our members with incidents varying from a flat tyre/battery to a burst water pipe at a their residence. You will feel empowered and motivated as your contribution will truly make a difference to the lives of everyday Victorians.    
 

This is a Permanent Full-Time Position, The commencement date is on Monday, 22nd of June 2026. 

We are looking for Consultants and presently offering a rotational 3 week roster, between the hours of 6am – 1am you will be required to do at least 2 weekends of this rotation. Paired with this schedule, you’ll also have access to our FlexiRoster, providing additional flexibility and control over your shifts, making it easier to balance work and personal commitments.

Our 6-week training program will set you up for success in the role providing you with a blended learning experience made up of classroom and on-the-job training (Note: training is operated from our Noble Park contact centre). 

We’re looking for: 
  

• Proven customer service and KPI experience 
• Ability to navigate through multiple computer systems 
• Keen sense of direction and knowledge of Melbourne suburbs 
• Passionate at building longstanding relationships  
• Individuals that enjoy working in a team environment with a good culture
• Think outside the Box/Problem solving skills  

Employee Benefits: 
  

• 50% off Insurance policies 
• Free Basic Roadside Assistance 
• Hybrid Working Arrangement
• Hardware supplied (A work Computer & Headset) 
• 5 week annual leave accrual 
• Exclusive RACV Staff Discounts on Accommodation at all RACV Resorts  
• Free secure onsite staff carparking + Free Fully Equipped Staff Gym + Barista café with canteen and Hot Food 

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Application process: 

To apply for the role, simply click the “Apply” button on the job ad which will then re direct you to our RACV Careers portal to complete your application