Collection and Hardship Officer - RACV Finance

• RACV Noble Park Office
• Permanent Full Time | Hybrid Working
• Competitive Salary | Discounts on Selected RACV Products

Great things start here

RACV’s Finance Company is a dynamic, fast-paced, and fun environment in which to work. We have an exciting opportunity for a Collection and Hardship Officer to join our team to continue to provide a high level of service to our customers.

We offer a range of RACV benefits for our employees, such as:

• A competitive salary
• Hybrid working arrangement
• A supportive company culture
• Extensive and ongoing training
• Free Roadside Assistance
• Discount on RACV Insurance products & resort accommodation
• Career development & Volunteering opportunities

About the Opportunity

As a Collection and Hardship Officer, reporting to the Team Leader, you will use your interpersonal skills to assist our members/debtors with their payment support needs. Through quality conversations and proactive thinking, you will assist in ensuring the protection of RACV Finance Company’s (RACVF) assets and member experience.

Your key responsibilities will be:

• Proactive approach to the recovery of debt and management of the portfolio including Financial Hardship Assistance and appropriate alternatives for members/debtors.
• In depth and quality conversations to protect member/debtor experience and business needs.
• Collaborate with internal and external stakeholders to recover outstanding monies on secured and unsecured loans
• Identify and combat potential losses in the loan portfolio within our legislative requirements.
• Provide advice and assistance to internal customer service areas on collection procedures.

This could be just the right role for you?

You will need to be comfortable working in a fast-paced environment.

You will have a strong customer service focus with a genuine willingness to establish and maintain effective working relationships across the organisation.

Ideally you will be someone with an attention to detail, a positive mindset and have a passion for helping people with their financial circumstances when they need us the most.

What you’ll need to be successful:

• “Can do” attitude
• Empathetic approach in dealing with and understanding people’s financial circumstances
• Strong ethical standards and customer service focus
• Solid work ethic – Productivity targets met
• Team player

The RACV Difference

We champion diversity, work inclusively, and believe every new voice brings brilliant new ideas. Ready to reach your full potential? Join our team, where the work is more meaningful and making a difference beyond the work matters.

Application process

You can learn more about the RACV at racv.com.au/about-racv/our-people/work-at-racv.

Submit your CV via the link below.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police check as a condition of employment.