Change Enablement Lead

•    Noble Park, Vic Location 
•    12-month fixed term Opportunity | Hybrid working
•    Competitive salary | Discounts on selected RACV products

Great things start here

RACV is on an exciting transformational journey, revolutionising the way we work and the products and services we offer our members and customers. Join us and be part of a workplace where you feel you belong. 

About the Opportunity

Reporting to the Head of Centre of Operational Excellence, the Change Enablement Lead helps shape and deliver meaningful, sustainable change across two key areas of the organisation. The role applies Human-Centred Design (HCD), systems thinking and behavioural insights to ensure change initiatives are practical, inclusive and delivered with the needs of our members and frontline teams in mind.

Your key responsibilities will be:

• Lead the development of change strategies, artefacts and tools to support successful adoption.
• Coordinate communications, training and capability uplift to prepare teams for change.
• Facilitate stakeholder forums and workshops to build alignment and inform change delivery.
• Lead change impact and psychosocial assessments, identifying risks and appropriate mitigation actions.
• Provide change management expertise and guidance, including practical solutions, frameworks and tools.
• Standardise and continuously improve change frameworks and practices to support a consistent and scalable approach.
• Drive stakeholder engagement and operational readiness to support successful implementation and adoption.
• Monitor and report on change progress, readiness, risks and dependencies to key stakeholders.

What you’ll need to be successful:

• Experience using Jira and Confluence, and ERP and/or CRM solutions, including Salesforce and system integrations highly desirable.
• Exposure to process, role and organisational change implementations across a range of role types including corporate environments that support frontline employees in hospitality and call centres favourable.
• Demonstrated knowledge of the tools, techniques and methodologies used for change management.
• Certification in Human Centered Design (HCD), People Centered Implementation (PCI), Prosci, or equivalent would be advantageous.

 The RACV difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. 

Application process

 You can learn more about the RACV at racv.com.au/about-racv/our-people/work-at-racv.

Submit your CV via the link below.

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis -Corporate and whether any reasonable adjustments may be required.