Change Manager

Great things start here 

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference. 

About the Opportunity 

As a Change Manager, you’ll support the delivery of our new core insurance platform, a large-scale transformation that will shape and simplify how we serve our members and customers across our insurance business. In this role, you’ll lead change across initiatives spanning people, process, and technology. 

Working as part of our Change Practice, you’ll partner with project, technology and business teams across RACV to design and deliver end-to-end change management strategies to achieve successful adoption of the new platform and ways of working. This includes stakeholder engagement, communications, learning, and readiness activities that drive meaningful adoption and long-term value. 

This is a hands-on role for someone who enjoys being part of a large transformation program, delivering end to end change readiness outcomes that meet business needs.  You will lead the assessment of change impacts and use these insights to design and deliver change, communication, engagement and learning programs that build capability and readiness across a large audience and multiple releases.  

From planning through to hypercare and embedding new ways of working, you’ll help ensure our people are prepared, supported and set up for success throughout delivery and beyond. 

What you’ll need to be successful 

• 5+ years’ demonstratable experience in leading end-to-end change management within large, complex organisations 

• Experience delivering change across complex, multi-stream programs including core platform transitions and integrations, digital uplift, data migration and operating model change across corporate and frontline environments (call centre, back office, finance, operations etc). 

• Experience driving change at a large scale across technology, people, process and operations. 

• A hands-on approach and experience delivering engagement, communications, and learning solutions that build capability, support adoption, and enable business readiness. 

• Strong analytical capability with experience in assessing change impacts, measuring readiness, and tracking success through change metrics. 

• The ability to build trusted relationships and influence stakeholders at all levels. 

• Strong knowledge of change management frameworks, tools, and methodologies (e.g., Prosci) 

• A collaborative and proactive mindset, with the ability to work autonomously. 

• Experience working with 3rd parties or vendors 

• Previous experience as a Change Manager working in highly regulated environments (Insurance or Financial Services etc) 

Desired skills 

• Exposure to Salesforce, Guidewire, Jira or Confluence 

• Experience in emerging tech or AI (Co-Pilot) 

There’s so much on offer when you join RACV 

• A flexible, informal work environment that supports balance between work and home 

• Generous discounts on home and car insurance policies and RACV roadside care 

• RACV Club membership and great discounts across RACV resorts 

• Monthly-updated discounts from a wide range of corporate partners 

Our difference