UX Lead - Digital

Reference:  30320

485 Bourke Street Melbourne

10 Jul 2024
  • Melbourne, Victoria  

  • Hybrid Opportunity | Permanent Opportunity 

  • Discount on RACV Products | Competitive Salary  

You’ll be part of a workplace where you feel you belong 


Our team of UX Designers are the sense makers and connectors between customers, people, systems and processes, driving exceptional experiences. We do this by applying human-centred design to uncover valuable insights and identify opportunities for RACV to achieve its strategic goals. 


About the Opportunity 


The UX Lead will work in a strategic capacity to drive and progress our digital experience agenda. You will need to balance the needs of the customer, business viability and technical feasibility. Working closely with all facets of the organisation, we require someone experienced at relationship building, influencing and storytelling.  

We are looking for a UX Lead who can lead and deliver through a collaborative design process and improve the existing digital experiences. You will lead and motivate a multi-disciplinary team of subject matter experts to deliver value to the organisation. 


Come along for a new journey 


You’ll be instrumental in ensuring our Digital Experience team delivers exceptional service. Here’s a glimpse of what you’ll be doing: 


  • Own, deliver and execute end to end Digital Experience design from conception through to launch and ongoing iteration and improvement 

  • Use customer and member insights to drive and guide development of new/improved member experiences and offerings 

  • Ideate and create conceptual wireframes, user flows and IA 

  • Lead and mentor younger design practitioners to foster their professional development 

  • Contribute to evolving and maturing the RACV design practice through process improvement and knowledge sharing 

  • Manage functional expenditure and resource within relevant policy and delegation frameworks 

  • Make decisions, clear roadblocks and negotiate trade-offs to ensure maximum impact for Members and the business 


Who we’re looking for and what you’ll bring 


Thrive in an environment where people are at the heart of everything. You’ll come with: 


  • Tertiary qualifications in Industrial Design/Graphic Design/Fine Arts/UX Design or related fields 

  • 10 years’ experience in the application of design to real world problems  

  • Excellent problem-solving ability, analytical skills and ability to manage competing issues 

  • Exposure to Salesforce and the ability to utilise SharePoint (highly desirable) 

  • Proficiency with a range of digital design and product management tools including: Jira, Confluence, Figma and Miro 

  • Experience designing for enterprise technology stakes such as Adobe Experience Manager 

  • Proven track record in leading customer-driven transformation and digital native product and experience teams 


There’s so much on offer when you join RACV with benefits including 


  • Our flexible and informal work environment which helps bring balance between work and home. 

  • Generous discounts on home and car insurance policies and RACV roadside care 

  • Club Membership and great discounts across all RACV resorts 

  • Discounts from corporate partners that are updated monthly. 


Our difference 


At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. 

Ready to reach your full potential? Join our team, where the work is more meaningful and making a difference beyond the work matters. 


Application Process 


You can learn more about the RACV at careers.racv.com.au 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

Submit your CV via the link below. 


Note for Recruitment Agencies/Search Firms 

This role is being managed by RACV Talent Acquisition and we will not accept unsolicited resumes/applications/candidate profiles from Recruitment Agencies/Search Firms. Please do not forward content to our job posting email addresses or RACV employees. RACV is not responsible for any fees related to unsolicited resumes/applications/candidate profiles. 

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