Technology Service & Asset Coordinator

• RACV Head Office | Hybrid working across Melbourne CBD & Noble Park
• Permanent Opportunity | 5 days on site
• A Competitive Salary | Discounts on Selected RACV Products

Great things start here

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.

About the Opportunity

As a result of an internal move, an exciting opportunity has become available for a talented and switched on Technology Service & Asset Coordinator to join our collaborative Technology team.

Come along for a new journey

The Technology Service & Asset Coordinator is responsible for driving asset management activities across RACV’s Technology division while ensuring exceptional front-line customer service at the Head Office.

As the Technology Service and Asset Coordinator you will be responsible for the following:

• Manage the SmartHub service counter to oversee hardware and software asset management
• Ensure high quality customer service
• Own and maintain the accuracy of the Technology Configuration Management Database (CMDB)
• Assist with other service management responsibilities within the Service Desk team.
• Provide face-to-face Technology support to the business and conduct Technology inductions
• Manage incidents and requests
• Undertake additional duties aligned with skills and experience as directed.

Who we’re looking for and what you’ll bring

We are on the look out for a go getter with a positive attitude. An individual who is customer obsessed and enjoys working in a collaborative environment. You will have the ability to communicate with various stakeholders at all levels and build meaningful relationships. You will be able to multitask, be passionate about technology and be open to learning and developmental opportunities. ITIL foundation or any Technology degrees or certifications would be considered highly desirable. Prior experience within a Desktop Support or a Service Desk Support team would be beneficial

Please note this role is an onsite and a hybrid role which requires travel between our CBD head office and RACV Noble Park.

Our difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application Process

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis -Corporate and whether any reasonable adjustments may be required.