Senior Propositions Manager

Reference:  30024

485 Bourke Street Melbourne

9 Jul 2024
  • Melbourne Head Office | Hybrid Opportunity
  • New Opportunity | Permanent Opportunity
  • Discount on RACV Products | Competitive Salary

You’ll be part of a workplace where you feel you belong


Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.


About the Opportunity


We are looking for a passionate Senior Propositions Manager to help us achieve our ambition to transition from product led to customer led propositions and experiences within the Home & Energy division.

The Senior Propositions Manager is responsible for developing customer value propositions and acting as the key interface into senior stakeholders across brand, advocacy, communications, digital and design. With a talent for driving outcomes, you will work with product teams and the incubation squad to design, build and execute propositions that resonate with target audiences and compel action.


Come along for a new journey


You’ll be instrumental in ensuring our Customer team delivers exceptional service. Here’s a glimpse of what you’ll be doing:

  • Lead customer strategy, analysis, investment case and roadmap to drive customer, market share and commercial growth across key segments
  • Conduct research and analysis to identify customer needs and understand the competitive landscape, use these insights to define compelling propositions that can secure new revenue, drive retention and grow customer lifetime value.
  • Develop new propositions and bundles that deliver on customer needs and address market/portfolio opportunities to drive product performance
  • Lead cross-functional teams to deliver new propositions and strategic initiatives to market
  • Translate insights on customer experience into tangible opportunities
  • Engage with stakeholders in the broader business to promote the Home & Energy program, and work collaboratively to identify and deliver upon opportunities
  • Continuously monitor and evaluate the performance of propositions, working with the product team and Incubation squad to drive customer satisfaction, adoption and retention.


Who we’re looking for and what you’ll bring


Thrive in an environment where people are at the heart of everything. You’ll come with:

  • A minimum of 10+ years’ experience in customer, product or marketing roles leading direct and cross-functional teams from proposition development through to delivery
  • A relevant university qualification with a graduate degree in marketing, management or product
  • Strong knowledge and understanding of Home & Energy related products and experiences; experience in the energy sector preferred.
  • A curious and creative bias and proven track record of thinking outside the box to deliver a step change in performance
  • Strong communication experience, able to lead, motivate and inspire your team
  • Demonstrated ability to set a fast pace and manage competing priorities whilst complete work according to schedule
  • Self-directed with an entrepreneurial mindset, comfortable with ambiguity and agility.


There’s so much on offer when you join RACV with benefits including


  • Our flexible and informal work environment which helps bring balance between work and home.
  • Generous discounts on home and car insurance policies and RACV roadside care
  • Club Membership and great discounts across all RACV resorts
  • Discounts from corporate partners that are updated monthly.


Our difference


At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.


Application Process


You can learn more about the RACV at

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

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