Senior Network Technician

• RACV Head Office Melbourne | Hybrid Opportunity
• 2-year Fixed Term opportunity
• Competitive salary | Discounts on RACV products

About the opportunity

RACV is seeking an experienced Senior Network Engineer to support, maintain and evolve our enterprise data and voice networks across corporate, leisure, retail and contact centre environments.

Reporting to the Network Team Leader, this role plays a critical part in ensuring the availability, performance and security of RACV’s network and telephony services. You’ll work closely with architects, vendors and internal stakeholders to deliver reliable, scalable solutions while contributing to strategic initiatives and continuous improvement. This role includes participation in a 24/7 on-call support roster.

What you'll do

• Provide senior-level operational support for RACV’s data and voice networks in line with SLAs.
• Resolve incidents, problems and service requests using ServiceNow, acting as an escalation point for major incidents.
• Design, deploy and maintain enterprise network technologies including routing, switching, firewalls, wireless and VoIP services.
• Act as a subject matter expert on projects, supporting planning, delivery and transition to BAU.
• Collaborate with architects on solution design, technology roadmaps and vendor reviews.
• Manage third-party vendors to ensure service delivery, performance and governance standards are met.
• Drive continuous improvement initiatives, post-incident reviews and operational reporting.
• Ensure compliance with ICT policies, security standards and regulatory obligations.

What we’re looking for

• 5+ years’ experience in a senior network engineering role.
• Strong expertise in IP networking, routing, switching, QoS and network security.
• Hands-on experience with technologies such as Cisco, Fortinet and Palo Alto.
• Experience supporting VoIP, SIP and MPLS environments.
• Knowledge of cloud connectivity (Azure and AWS).
• Excellent troubleshooting, communication and stakeholder engagement skills.
• Relevant certifications such as CCNA/CCNP and ITIL (desirable).

Why join us?

Work in a collaborative, enterprise-scale technology environment where your expertise directly supports millions of RACV members. You’ll have the opportunity to work on complex, business-critical systems while contributing to innovation, resilience and continuous improvement across the organisation.

There’s so much on offer when you join RACV, including:

• Flexible hybrid work environment to support work–life balance.
• Generous discounts on RACV home and car insurance and roadside assistance.
• Club Membership and discounts across RACV resorts.
• Access to exclusive corporate partner discounts, refreshed regularly.

Our difference

At RACV, we value diversity and inclusion and are committed to creating a workplace where everyone feels supported and valued. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.

Application process

You can learn more about RACV at careers.racv.com.au.

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.

Submit your CV via the link below.