Senior Manager Third Party Websites

• Melbourne, Vic | Hybrid Opportunity
• New Opportunity | Permanent Opportunity
• Discount on RACV Products | Competitive Salary

You’ll be part of a workplace where you feel you belong

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.

About the Opportunity

We are looking for an experienced digital practitioner, to lead engagement for RACV’s portfolio of third-party managed websites. In this role, you’ll focus on ensuring that all third-party platforms are fully aligned with RACV’s digital design principles, strategy, and compliance standards.

In parternship with Senior Product Owners, you will lead the engagement and management of third-party digital platforms, driving excellent UX and CX across both new and existing platforms. A key aspect of your role will be to engage and educate business owners on their responsibilities within the RACV Digital Compliance Framework.

Your ability to influence and collaborate across multiple workstreams and with diverse stakeholders will be essential to your success in this role.

Come along for a new journey

You’ll be instrumental in ensuring our Digital team delivers exceptional service. Here’s a glimpse of what you’ll be doing:

• Lead the effective delivery of RACV’s Digital Compliance Framework across third-party websites, ensuring they meet RACV’s compliance and security standards
• Identify opportunities to continuously improve our approach to third-party website management
• Work with design leads, product owners, executives and GMs to deliver superior UX and CX on third-party platforms
• Guide business owners and GMs on digital compliance responsibilities
• Identify opportunities to enhance third-party website function, design, and content, leveraging user feedback, and research
• Provide leadership to support new digital platforms and experience to be built meeting RAV’s digital design and compliance standards

Who we’re looking for and what you’ll bring

Thrive in an environment where people are at the heart of everything. You’ll come with:

• Bachelors degree in a relevant field (e.g. Technology, digital management, marketing, business)
• 5+ years’ experience in a digital, technology or channel management role, with a proven ability to influence senior stakeholders on technology or digital programs
• Demonstrated experience in delivering digital channel improvements and enhancements that have positive impact both customer experience metrics and commercial outcomes
• Familiarity with the digital and technology landscape, including regulatory landscape for data, privacy and identity
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
• Strong analytical and problem-solving skills, with the ability to interpret complex information and provide actionable recommendations

There’s so much on offer when you join RACV with benefits including

• Our flexible and informal work environment which helps bring balance between work and home.
• Generous discounts on home and car insurance policies and RACV roadside care
• Club Membership and great discounts across all RACV resorts
• Discounts from corporate partners that are updated monthly.

Our difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Ready to reach your full potential? Join our team, where the work is more meaningful and making a difference beyond the work matters.

Application Process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Submit your CV via the link below.

Note for Recruitment Agencies/Search Firms

This role is being managed by RACV Talent Acquisition and we will not accept unsolicited resumes/applications/candidate profiles from Recruitment Agencies/Search Firms. Please do not forward content to our job posting email addresses or RACV employees. RACV is not responsible for any fees related to unsolicited resumes/applications/candidate profiles.