Senior Learning Experience Designer

Melbourne, Victoria | RACV Head Office

Perm Full Time | Hybrid Working

A Competitive Salary | Discounts on Selected RACV Products

Great things start here

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.

About the Opportunity

The Senior Learning Experience Designer will collaborate closely with the Learning Manager and OC&L Leadership team to foster and embed a strong learning culture across RACV.

As a seasoned learning specialist and advisor, you will be responsible for scoping, identifying, and delivering optimal blended learning solutions that align with business objectives and drive enterprise capability uplift. Through consultation and collaboration with key stakeholders, you will champion the value of continuous learning and deliver high-quality learning experiences that equip our people with the skills and confidence to successfully execute RACV’s strategic goals.

Come along for a new journey

With expertise in digital learning, you will play a pivotal role in shaping enterprise capability for both current and future needs. This includes designing and developing engaging blended learning solutions that reflect market trends, industry benchmarks, and digital best practices. Within the Organisational Learning & Capability Team, you will also contribute to the implementation of learning design standards - developing tools, templates, and processes that elevate internal learning design and development quality.

Here’s a glimpse of what you’ll be doing:

• Consult and engage with various stakeholders to conduct Learning Needs Analyses to ensure all audiences and their needs are scoped and documented 
• Proactively seek opportunities for continuous improvement relating to RACV’s current learning solutions to deliver an improved learner experience
• Implement learning solutions that meet business objectives, change behaviours and improve performance
• Capture and document all learning requirements ensuring SME involvement throughout the design, development and implementation process 
• Lead the selection, application, and development of technology in respect to digital learning
• Create and embed design standards and guidelines for RACVs digital and blended learning solutions
• Design and facilitate effective evaluation for measuring learner engagement and capability uplift  
• Implement RACV’s course design standards, procedures and pedagogical practices that apply to RACV’s learning strategy
• Identify the best ways to ensure learners are active and engaged for the duration of each learning program  

What you’ll need to be successful

• Certificate 4 in Workplace Training and Assessment. (Preferred) 
• Degree or higher in Adult Learning. (Preferred) 
• Formal qualifications in digital content design and/or adult learning  
• Expertise in developing digital learning for blended programs across multiple verticals
• Exposure to UX/UI advantageous. 
• Have at least 4 years demonstrated experience developing SCORM-compliant courses using a variety of digital tools 
• Expertise in Adobe CC Suite including Photoshop & Illustrator 
• Experience with Vyond and audio editing tools
• Working knowledge of HTML and CSS
• Experience partnering with stakeholders to create interactive learning elements and engaging activities utilising a range of techniques  
• Management of Learning Management System (LMS) platforms   
• Understand and be comfortable working within an iterative design process  

There’s so much on offer when you join RACV with benefits including 

• Our flexible and informal work environment which helps bring balance between work and home.
• Generous discounts on home and car insurance policies and RACV roadside care
• Club Membership and great discounts across all RACV resorts
• Discounts from corporate partners that are updated monthly.

 Our difference 

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application Process

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis -Corporate and whether any reasonable adjustments may be required.