Senior Business Analyst

Great things start here  

About the opportunity 

Reporting to the BA Team Leader, the Senior Business Analyst (Senior BA) plays a critical role within the Program Management Department. This role will support the newly established Salesforce Squad, which is responsible for the end-to-end delivery of initiatives and projects related to RACV’s Emergency assistance products, including Emergency Roadside Assistance (ERA) and Emergency Home Assist (EHA). 

As an experienced Senior BA, you will lead and drive business analysis activities within an Agile/Scrum squad environment, working closely with Product Owner, Scrum Master, Functional Consultant, business SMEs and delivery teams. You will collaborate with stakeholders to understand business needs and processes, document requirements and support delivery outcomes that align to business strategy, operational needs, member experience and technology considerations - from Discovery through to Planning and Delivery. 

This could be just the right role for you 

While the BA Practice Team Leader provides direction and leadership, the Senior BA is expected to be a self-starter and maintain a proactive approach when engaging with the business. As we invest in your career and development, you will have the opportunity to coach and support other members of the BA Practice. 

Who are we looking for and what you’ll bring 

You’ll thrive in a collaborative, people-centered organisation where members are at the heart of everything we do. You’ll bring: 

• 5+ years’ work experience as a Senior Business Analysis Practitioner or similar role, with strong Salesforce experience and a proven ability to support organisation-wide or end-to-end technology and business projects from planning and evaluation to execution. 

• Strong hands-on experience working with Salesforce platforms, processes, data and integrations is essential. 

• Salesforce Business Analyst certification or other Salesforce certifications are highly desirable. 

• Experience working in Agile/Scrum delivery squads, including backlog refinement, sprint planning, user story development, acceptance criteria definition and close collaboration with Product Owners and delivery teams. 

• Tertiary degree in Computer Science, Management Information Systems or related field is essential. 

• Experience working in a member-based customer-facing organisation is preferred. 

• Experience leading the scoping, planning and analysis and documentation of business processes, requirements and benefits identification. 

• Demonstrated experience in producing epics and user stories, documenting business metrics, business rules, acceptance criteria, and success measures to guide solution delivery and track outcomes. 

• Experience in facilitating workshops to elicit business and technical requirements, translating discussion outcomes into structured, actionable deliverables. 

• Ability to support data analysis, solution design, and user experience design by considering business rules, operational impacts, and dependencies across systems and services. 

• Experience with conducting detailed stakeholder and change impact analysis across processes, people, technology, and ways of working. 

• Prior experience in developing user-facing artefacts, including work instructions, guides, and training materials, to support successful implementation. 

• Strong knowledge of tools such as Atlassian Jira & Confluence, Office 365, process modelling tools such as Visio or draw.io highly regarded. 

Why work for RACV? 

• Be part of a high-performing BA Practice supporting enterprise transformation 

• Strong focus on capability uplift, knowledge sharing, and continuous improvement aligned with risk reduction, compliance and lifecycle management 

• Hybrid working arrangements with a collaborative culture 

The RACV difference 

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. 

Application Process 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.