Senior Business Analyst

• Melbourne, Victoria | RACV Head Office
• 12 months Fixed term | Hybrid Working
• A Competitive Salary | Discounts on Selected RACV Products

Great things start here

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.

About the Opportunity

We’re seeking an experienced Senior Business Analyst to play a key role in delivering major business and technology initiatives across RACV, with a strong focus on significant Digital and AI initiatives delivered by Agile-Scrum based Squads & Projects, with impacts ranging from simple to highly complex, across RACV.

Partnering closely with senior stakeholders, you’ll bring exceptional analytical, communication and problem-solving skills to shape solutions that deliver meaningful outcomes for our members, customers and people.

Come along for a new journey

As a senior member of our Program Management team, you’ll help drive high-quality delivery across both strategic and operational initiatives. Here’s what you’ll be doing:

• Lead end-to-end business analysis activities including scoping, planning, requirements gathering and process documentation across waterfall, hybrid and agile delivery environments.
• Conduct detailed stakeholder and impact analysis across processes, people, technology and ways of working.
• Contribute to shaping and refining the delivery roadmap, ensuring alignment with business priorities and strategic outcomes.
• Support cross‑team planning activities and help coordinate delivery sequencing across two separate AI streams.
• Lead discovery, scoping, planning, analysis, and documentation for BA deliverables.
• Document business processes, rules, requirements, benefits, dependencies, and risks.
• Collaborate with stream Product Owners on backlog grooming, options analysis, and value definition and measurement.
• Produce high-quality epics, user stories, and acceptance criteria aligned with UX principles and Business Rules.
• Conduct stakeholder analysis and facilitate workshops and Refinement Sessions
• Map and document current‑state (as‑is) and future‑state (to‑be) business processes, workflows, and digital experiences.
• Analyse business rules, dependencies, risks, and benefits associated with proposed changes.
• Engage stakeholders across RACV (risk, compliance, legal, operations, etc.) to ensure alignment with required processes.
• Collaborate with Squads to define success metrics and acceptance criteria.
• Lead refinement and story elaboration sessions, participate in Scrum ceremonies run by Scrum Master.
• Liaise with support teams to create user guides and training materials.
• Provide transition documentation and support knowledge transfer.
• Share insights and learnings with the BA Practice.

Who we’re looking for and what you’ll bring

You’ll thrive in a collaborative, people-centred organisation where members are at the heart of everything we do. You’ll bring:

• 5+ years’ experience as a Business Analyst (or similar) working on complex, end-to-end technology and business transformation initiatives.
• Working with AI solutions and an understanding of AI concepts such as machine learning, LLMs, generative AI, NLP, automation and predictive modelling. (highly desirable)
• Strong knowledge of Atlassian Jira & Confluence, Office 365, Visio, PowerPoint, Figma, Miro, and draw.io.
• Strong capability working in both agile and waterfall methodologies.
• Tertiary qualifications in Computer Science, MIS or a related field (essential).
• Experience in member-based or customer-centric environments (advantageous).
• Exceptional communication, facilitation and stakeholder management skills.

There’s so much on offer when you join RACV with benefits including

• Our flexible and informal work environment which helps bring balance between work and home.
• Generous discounts on home and car insurance policies and RACV roadside care
• Great discounts across all RACV resorts
• Discounts from corporate partners that are updated monthly.

Our difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application Process

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis -Corporate and whether any reasonable adjustments may be required.