Senior Business Analyst

• Melbourne, Victoria | RACV Head Office
• 12 months Fixed term| Hybrid Working
• A Competitive Salary | Discounts on Selected RACV Products

Great things start here

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.

About the Opportunity

We’re seeking an experienced Senior Business Analyst to play a key role in delivering major business and technology initiatives across RACV, with a strong focus on Insurance projects and enterprise-wide transformation. Partnering closely with senior stakeholders, you’ll bring exceptional analytical, communication and problem-solving skills to shape solutions that deliver meaningful outcomes for our members, customers and people.

Come along for a new journey

As a senior member of our Program Management team, you’ll help drive high-quality delivery across both strategic and operational initiatives. Here’s what you’ll be doing:
•    Lead end-to-end business analysis activities including scoping, planning, requirements gathering and process documentation across waterfall, hybrid and agile delivery environments.
•    Work extensively on Insurance-related initiatives, supporting regulatory, operational, digital and product transformation projects.
•    Conduct detailed stakeholder and impact analysis across processes, people, technology and ways of working.
•    Map and design business processes, delivering clear current-state (as-is) and future-state (to-be) models.
•    Facilitate workshops to elicit business and Technology (including Digital) requirements and translate them into refined, actionable outputs.
•    Define business metrics, acceptance criteria and success measures to guide solution delivery.
•    Produce high-quality documentation including business requirements, epics, user stories, integration specifications and dependency mapping.
•    Develop user-facing artefacts such as work instructions, guides and training materials.
•    Support transition to BAU, preparing handover documentation and ensuring smooth operational readiness.

Who we’re looking for and what you’ll bring

You’ll thrive in a collaborative, people-centred organisation where members are at the heart of everything we do. You’ll bring:
•    5+ years’ experience as a Business Analyst (or similar) working on complex, end-to-end technology and business transformation initiatives.
•    Insurance industry experience (required) — with strong knowledge of Insurance processes, systems, products or regulatory environments.
•    Demonstrated experience delivering analysis for Insurance projects, ideally across claims, underwriting, product, policy administration or digital customer journeys.
•    Strong capability working in both agile and waterfall methodologies.
•    Salesforce experience (highly desirable).
•    Tertiary qualifications in Computer Science, MIS or a related field (essential).
•    Experience in member-based or customer-centric environments (advantageous).
•    Exceptional communication, facilitation and stakeholder management skills.

There’s so much on offer when you join RACV with benefits including
•    Our flexible and informal work environment which helps bring balance between work and home.
•    Generous discounts on home and car insurance policies and RACV roadside care
•    Great discounts across all RACV resorts
•    Discounts from corporate partners that are updated monthly.

Our difference
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application Process
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis -Corporate and whether any reasonable adjustments may be required.