Senior Business Analyst (AEM)

About the Opportunity 

Reporting to the BA Team Leader, the Senior Business Analyst (Senior BA) plays a critical role within the Program Management Department. The role will focus on a range of significant projects from simple to high complexity impacts across RACV websites and applications using Adobe Experience Manager (AEM).   

As an experienced Senior BA, you will lead and drive business analysis activities working in collaboration with Technology stakeholders (e.g., Domain architects, technical and digital SMEs) and the business. The Senior BA will collaborate closely with the business to gain an in-depth understanding of the business need and processes, identify and document business solutions and to-be requirements in the context of business strategy, operational, financial and technological risks, facilitating transition to support and post-implementation activities, aligned to agile squad outcomes. 

The Senior BA will be engaged across the full delivery lifecycle, from Discovery through to Planning and Delivery, including business transition, ensuring business needs are well understood, solutions are effectively shaped, and outcomes are successfully implemented. You will collaborate closely with business and technology stakeholders to analyse, shape, and deliver solutions that enable strategic outcomes. 

This could be just the right role for you 

While the BA Practice Team Leader provides direction and leadership, the Senior BA is expected to be a self-starter and maintain a proactive approach when engaging with the business. As we invest in your career and development, you will have the opportunity to coach and support other members of the BA Practice. 

Who are we looking for and what you’ll bring 

You’ll thrive in a collaborative, people-centered organisation where members are at the heart of everything we do. You’ll bring: 

• 5+ years’ work experience as a Senior Business Analyst or similar role working with AEM and supporting organisation-wide or end-to-end technology and business projects from planning and evaluation to execution. 

• AEM experience is essential

• Salesforce experience is highly desirable

• Experience leading the scoping, planning and analysis and documentation of business processes, requirements and benefits identification

• Demonstrated experience in producing epics and user stories, documenting business metrics, business rules, acceptance criteria, and success measures to guide solution delivery and track outcomes

• Experience in facilitating workshops to elicit business and technical requirements, translating discussion outcomes into structured, actionable deliverables

• Ability to support data analysis, solution design, and user experience design by considering business rules, operational impacts, and dependencies across systems and services

• Experience with conducting detailed stakeholder and impact analysis across processes, people, technology, and ways of working

• Prior experience in developing user-facing artefacts, including work instructions, guides, and training materials, to support successful implementation

• Strong knowledge of tools such as Atlassian Jira & Confluence, Office 365, process modelling tools such as Visio or draw.io highly regarded

• Tertiary degree in Computer Science, Management Information Systems or related field is essential

• Experience working in a member-based customer-facing organisation is preferred

Why work for RACV? 

• Be part of a high-performing BA Practice supporting enterprise transformation 

• Strong focus on capability uplift, knowledge sharing, and continuous improvement aligned with risk reduction, compliance and lifecycle management 

• Hybrid working arrangements with a collaborative culture 

The RACV difference 

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. 

Application Process

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.