Retail Sales Travel Consultant

• Hybrid role 

• TRAVEL! Bonus Scheme, Famils & Supplier Incentives  

• Generous employee benefits & discounts on RACV products and resorts   

Great things start here   

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.  

Join our leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. Make a positive impact on an industry that's growing and changing, while being part of a supportive, collaborative culture. With a varied business   from our award-winning RACV Clubs and Resorts across Victoria, Queensland and Tasmania, to our premium partner hotels, tours, cruises, events, and experiences, you’ll enjoy the best of tourism and have room to grow.  

About the Opportunity  

Are you passionate about travel? We are looking for a dynamic Travel Consultant to join our Travel & Experience team of experts. In this full-time role, you will be customer service focused assisting customers & members to plan and book their travel arrangements.  

This could be just the right role for you?   

As a Travel Consultant, you will utilise your exceptional customer service skills and share your knowledge, expertise and passion for travel. You will be responsible for managing the customer travel experience from beginning to end, promoting travel products, converting sales to meet targets, creating long lasting relationships that foster repeat business for return travellers and achieving a high level of member and customer satisfaction. Your key responsibilities for the role include: 

• Promote holiday packages, flights, hotels, cruises, tours, experiences & insurance 

• Assist customers with face to face in store & online service, managing new enquiries, quotes, itineraries, amendments and cancellations 

• Facilitate domestic & international travel bookings and payments between travellers & suppliers 

• Convert enquiries into confirmed bookings, cross selling & up selling of travel products 

• Manage travel credits, refunds and changes 

• Use Amadeus GDS 

• Attend sales meetings and achieve targets & KPIs 

• Attend industry events ie. supplier & product events, ship inspections & travel expos 

Our retail store and office are based in Bourke St, Melbourne CBD. Our team work Monday – Friday 9am-5pm, with the requirement to attend occasional out of office industry events. The business may consider increasing to a 7-day trade in the future, with a requirement for staff to work weekends. 

What you’ll need to be successful  

• Retail travel agency experience, essential 

• Certificate 3 in Travel or higher, preferred 

• GDS experience in Amadeus, Sabre or Galileo  

• Passion for travel industry and personal travel experience 

• Excellent customer service & communication skills  

• Outstanding organisational, attention to detail & problem solving skills 

• Ability to manage workflow, set goals, meet sales targets & work productively 

• Excellent personal presentation 

We are Offering  

• Permanent Full-time 

• Competitive Salary 

• Hybrid role 

• Generous employee benefits & discounts on RACV products and resorts     

• TRAVEL! Bonus Scheme, Famils & Supplier Incentives 

• Uniform 

The RACV difference  

Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.  

Application process  

You can learn more about the RACV at careers.racv.com.au 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. 

Submit your CV via the link below.