Product Coordinator - Home, Business & Niche Insurance

• RACV Head Office | Melbourne CBD location
• Permanent Full Time | Hybrid working
• Competitive Salary | Discounts on selected RACV products

Great things start here

Join RACV's Insurance and Roadside division. We're seeking creative individuals eager to drive innovation in a key growth area. Enjoy a supportive culture, customer focus, and opportunities for professional development.

About the Opportunity

The Product Coordinator role contributes to the department’s revenue and growth objectives by supporting the delivery of growth mandates.

Reporting to the Senior Product Manager (Home, Business & Niche Insurance), this role will support the development and delivery of strategic and growth initiatives across Home, Business and Niche Insurance and portfolio management of these products.

Key responsibilities:

Day to day co-ordination and execution of product-related initiatives that contribute to business goals, enhance the customer and consultant experience and drive continuous improvement. These include:

• Supporting digital and frontline optimisation and enhancement activities
• Supporting collateral reviews as a product SME, collaborating with IAG / IAL where necessary.
• Support quarterly planning and business plan development as required.
• Support the management of incidents / issues / risk management processes as required.
• Proactively identify and support opportunities that deliver cost-savings, process efficiencies, sales and customer experience uplifts.
• Act as the central point of contact for product-related queries. 
• Ongoing monitoring of sales and retention indicators and where appropriate, introduce interventions to address under-performance.
• Prepare monthly reporting, using internal and external data and insights to explain performance trends.
• Support the delivery of key strategic projects when required.
• Support cross-functional collaboration to drive outcomes and maintain a clear product lens across programs of work.

What you’ll need to be successful

• Business or related tertiary qualification is desirable
• Experience in Insurance is highly desirable
• Experience in a product/sales/marketing environment is desirable
• Critical thinking
• Relationship building
• Analytical skills
• Attention to detail
• Organisation and planning

Our difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application Process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.