Outbound Travel Consultant

• Melbourne CBD Head Office | RACV Travel & Experiences 
• Competitive Salary | Full-time
• Generous employee benefits & discounts on RACV products & resorts 

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.  

Join our leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. Make a positive impact on an industry that's growing and changing, while being part of a supportive, collaborative culture. With a varied business from our award-winning RACV Clubs and Resorts across Victoria, Queensland and Tasmania, to our premium partner hotels, tours, cruises, events, and experiences, you’ll enjoy the best of tourism and have room to grow. 

About the Opportunity

Are you passionate about travel and delivering exceptional customer experiences? RACV is expanding its Travel & Experiences team, and we’re excited to offer a newly created role for an enthusiastic Outbound Travel Consultant, to help our customers and members travel and explore with confidence and ease.

This could be just the right role for you? 

As an Outbound Travel Consultant, you’ll be at the heart of RACV’s leisure services, assisting customers and members with bookings across a wide range of travel products. You’ll proactively engage with customers through outbound phone calls, support their travel planning, and help them make the most of their RACV membership benefits, to help them save more and redeem gift cards. Based in RACV head office, 485 Bourke Street CBD, this is a fantastic opportunity to join a professional and growing team, who play a key role in shaping member experiences. Reporting to the Travel Team Leader, your key responsibilities for the role include:

• Be flexible to book and provide customer service support for all Travel & Experience products
• Deliver exceptional service via phone, email, and online channels
• Proactively call members to support bookings, follow-ups, and experience management
• Educate members on RACV Travel & Experiences offerings and savings
• Maximise revenue through upselling and cross-selling
• Resolve customer complaints and escalate when necessary
• Maintain a knowledge of RACV services, local attractions, and tourism products
• Contribute to team goals and support a member-first culture
• Handle reservations for RACV leisure properties, partner accommodations, holiday packages, travel insurance, car hire, airport parking, and more

What you’ll need to be successful 

• Demonstrated experience in travel sales, hotel reservations, customer service or travel insurance
• Experience in Genesys Cloud telephony system, PMS Opera, Salesforce, Pipedrive, Powersuite and MS Office platforms
• Excellent communication and negotiation skills
• Team player with a proactive mindset
• Excellent time management and multitasking abilities, working in a fast paced environment
• Ability to build rapport and handle customer escalations
• A flair for identifying business opportunities
• Professional personal presentation
• Availability to work weekends and public holidays may be required on an ad hoc basis or in the future

We are Offering

• Permanent Full-time Monday-Friday 9am-5pm 38 hours week

• Competitive Salary, industry benchmarked

• Generous employee benefits and discounts on RACV products & resorts  

• Supportive team environment with training, development and career growth opportunities 
• Be part of a national large and trusted Australian brand

The RACV difference

If you’re curious, we’re always looking for the best and brightest minds to come aboard for the journey.    

Application process 

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.  

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Call Centre Operations and whether any reasonable adjustments may be required.   

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.  

Submit your CV via the link below.