Operations & Improvement Analyst

• Melbourne, Victoria | RACV Head Office
• Full time | Hybrid Working
• A Competitive Salary | Discounts on Selected RACV Products

Great things start here

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.

About the Opportunity

RACV is seeking an Operations & Improvement Analyst to play a critical role in supporting the Business Care product. This role combines high‑volume operational processing with analytics, reporting and continuous improvement, helping ensure strong BAU performance, billing accuracy and excellent customer outcomes.

Working closely with operational, finance and technology teams, you’ll analyse data, identify recurring issues, and help deliver practical process and system improvements—while also being hands‑on with Salesforce, invoicing and core operational workflows.

Key responsibilities

• Execute and support high‑volume BAU transactions in Salesforce, maintaining data accuracy and audit trails
• Support monthly invoicing, billing, reconciliation and debt management activities
• Build and maintain operational reports and dashboards, providing clear insights and commentary
• Identify data anomalies, root causes and improvement opportunities
• Contribute to process improvement and business analysis activities, including requirements gathering and process mapping
• Coordinate system issues and work with stakeholders to resolve incidents while maintaining BAU delivery

What you’ll need to be successful

• 3+ years’ experience in an Operational Analyst or similar role
• Strong experience in operational and/or financial processing (billing, invoicing, reconciliation)
• High proficiency with Salesforce (or similar CRM) and Excel
• Strong analytical skills with the ability to explain insights to non‑technical stakeholders
• A proactive, detail‑oriented mindset with a passion for continuous improvement
• Experience with Tableau, SQL, process improvement or business analysis is desirable

There’s so much on offer when you join RACV with benefits including

• Our flexible and informal work environment which helps bring balance between work and home.
• Generous discounts on home and car insurance policies and RACV roadside care
• Great discounts across all RACV resorts
• Discounts from corporate partners that are updated monthly.

Our difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application Process

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.