Head of AI Portfolio and Value

• Melbourne | RACV Head Office
• Permanent Full Time | Hybrid Working 
• A Competitive Salary | Discounts on Selected RACV Products
• New Role  – play a key part within our Transformation team

About the opportunity

The Head of AI Portfolio & Value is responsible for the development and continual evolution of the enterprise AI roadmap. This roadmap ensures RACV’s AI efforts target the commercial areas where AI can add the greatest value and tracks value delivery across the streams of work created to address those areas. You will proactively identify and size new AI opportunities, shape the forward macro‑program, and ensure RACV’s AI agenda remains market‑leading.

You will collaborate with the GM AI Strategy, AI Delivery & Adoption, Data leaders and  governance, and partner with business owners/SMEs and Technology to align AI solutions with business needs and technical roadmaps.

A snapshot of what you’ll be doing

• Identify AI‑based initiatives and use cases grounded in RACV’s business strategy and informed by how AI is being applied externally.
• Articulate value for each initiative and collaborate with the business to agree potential upside, ease of implementation, and inter‑stream dependencies.
• Shape initiatives into a future pipeline, developing business cases and high‑level plans that Stream Leads can convert to detailed implementation plans.
• Propose initial approaches and define where experimentation is required to validate and refine concepts.
• Partner closely with Product Owners of AI streams, business SMEs (as beneficiaries and owners of delivered capability), and experimentation teams.
• Oversee value tracking and measurement across all AI streams linking outcomes to reported financials.
• Lead the framework for tracking activity within the AI Strategy team, supporting prioritisation and clear accountability across the team.

What you’ll bring

• Strategic thinking with a clear grasp of the commercial impact of analytics.
• Problem solving within established policies and frameworks.
• Independent judgment to select methodologies and evaluate outcomes.
• Exceptional communication translating complex concepts for diverse audiences.
• Team building & leadership curiosity, passion and diligence, and an ability to inspire these in others.
• AI culture enablement helping business owners specify needs, operate solutions within policy, and adapt processes for continuous improvement.
• An ability to thrive in a fast paced environment
• Collaboration with a range of internal and external stakeholders
  
  

Qualifications & experience

• Tertiary qualification in a related field desirable.
• Min 5+ years designing and delivering strategic initiatives and/or large‑scale technology projects from inception to completion/BAU.
• 5+ years in Product Ownership and agile delivery.
• Proven record applying new technologies, strategies and processes to real‑world business contexts.
• Azure, AWS or Salesforce certifications preferable.
• Experience with AI performance/usage monitoring & logging tools preferable.
• Certifications or professional development in AI, data science, or ethical AI frameworks preferable.

There’s so much on offer when you join RACV with benefits including

• Generous discounts on home and car insurance policies and RACV roadside care
• Great discounts across all RACV resorts
• Discounts from corporate partners that are updated monthly.

Our difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application Process

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.