General Manager Program Management

• Melbourne, Victoria | Hybrid Opportunity
• Permanent Opportunity
• Discount on RACV Products | Competitive Salary

You will be part of a workplace where you feel you belong

RACV is one of Victoria’s most trusted organisations, committed to delivering exceptional services and experiences to our members. We operate a diverse portfolio of businesses operating across multiple industries, including insurance, financial services, clean energy, hospitality, trades, motoring and home services.  across a broad portfolio of products including insurance, hospitality, motoring and home services. Our Program Management function plays a critical role in operationalising RACV’s strategy, driving enterprise-wide planning, prioritisation and delivery of technology enabled projects.    

In 2026 we will be increasing both our ambition and our investment. This is your chance to be part of a future-focused organisation that values collaboration, growth, and making a real impact.

About the Opportunity

As General Manager of Program Management, you will report to the CIO and will lead a high-performing team and oversee the strategic alignment, portfolio planning, governance, and delivery of RACV’s enterprise project portfolio. This is a senior leadership role with accountability for a $100M+ portfolio of 30+ concurrent projects across all lines of business.   

Key Responsibilities

Enterprise Planning

• Develop and maintain a 24-month view of strategic programs and facilitate the conversations around ensuring that this reflects what really matters.
• Lead and improve Enterprise Quarterly Planning, optimising prioritisation, sequencing, and delivery of initiatives.
• Facilitate cross-functional planning forums to resolve prioritisation, resourcing, and dependency issues.
• Maintain a prioritised pipeline of project work across core business platforms to inform forward capability and capacity planning.

Program & Project Management

• Develop and continuously improve RACV’s Project Management Framework.
• Drive enterprise project portfolio practices and standards to improve productivity, investment decision-making, and business outcomes.
• Oversee governance, roadmap maintenance, reporting frameworks, resource planning, and capability development.
• Manage interdependencies across projects, ensuring risks, issues, and KPIs are effectively communicated and monitored.
• Provide coaching and training to enhance RACV’s project and program management capability.
• Deliver strategic financial insights to support executive decision-making and maximise value realisation.

Leadership

• Inform and guide the conversation with Executive and General Manager community around enterprise planning and delivery, surfacing challenges and choices as necessary.  
• Lead a team of approximately 80 employees and contractors across Project Management, Business Analysis, Change Management, and Governance functions.
• Champion contemporary ways and methods of working, reviewing and refreshing our working practices as necessary across the organisation, the Technology division and within Program Management.   
• Drive Diversity, Equity & Inclusion (DEI) initiatives and talent development, including succession planning and critical role pipeline development.
• Promote health, safety, and wellbeing in line with RACV policies.

Who we are looking for and what you will bring

You are an experienced executive leader with a strong strategic mindset and proven ability to deliver complex programs in large-scale environments. You bring:

• Exceptional influencing, networking, and stakeholder engagement skills.
• 10+ years’ experience in project and program management across diverse project types and businesses.
• Expertise in Agile and Waterfall methodologies, tools, and techniques.
• Graduate degree in Business or related discipline.
• Advanced financial acumen, including budgeting and forecasting for large portfolios.
• Demonstrated ability to lead hybrid portfolios and foster collaborative relationships.
• Advanced understanding of information security and risk management in program delivery.

There is so much on offer when you join RACV with benefits including

• Our flexible and informal work environment which helps bring balance between work and home.
• Generous discounts on home and car insurance policies and RACV roadside care
• Club Membership and great discounts across all RACV resorts as per eligibility
• Discounts from corporate partners that are updated monthly.

Our difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an essential element in our continued success. We want our people to feel welcomed, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Ready to reach your full potential? Join our team, where the work is more meaningful and making a difference beyond the work matters.

Application Process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.