Digital Product Lead

• RACV Head Office | Melbourne, Victoria
• New Opportunity | 12-month Fixed Term Contract | Hybrid
• Discount on RACV Products | Competitive Salary

You’ll be part of a workplace where you feel you belong.

RACV’s Digital and Digital Product Division create and deliver digital experiences, channels and products for customers across the RACV Group.

About the Opportunity

Reporting to the Head of Digital Product, you will be responsible for driving organisational capability through hands-on leadership, influence and practical application of their expertise across all elements of the business relating to digital.

Come along for a new journey

You will lead and deliver a digitised end-to-end experience for Emergency Roadside Assistance (ERA), build the foundation for future opportunities in emergency experiences, and reduce cost to serve by enabling an unassisted experience leveraging the RACV App and in-phone capabilities.

The role will be challenging and rewarding as the position plays a key role and requires the development of highly effective working relationships right across the business.

Key responsibilities:

• Collaborate with cross-functional teams to define and prioritise product features and requirements.
• Champion Digital Product capability and remit at RACV through effective working relationships with business and product stakeholders.
• Demonstrate expertise in digital products and agile ways of working to the broader RACV business and key stakeholders.
• Ensure the team operates with best practice processes, rituals, people, skills, and mindsets to continue delivering digital product experience that creates increasing value for members and the business.

Who we’re looking for and what you’ll bring.

Thrive in an environment where people are at the heart of everything. You’ll come with:

• 8 years+ of experience (including native iOS and Android mobile apps).
• Relevant Bachelor’s degree
• Certified Product Owner
• Proven experience with delivering native iOS and Android mobile applications with external systems integration (APIs), cloud infrastructure services, mobile application-based GPS location details and tracking.
• Proven experience in leading and delivering digital product features and enhancements that have driven both customer experience and commercial outcomes.
• Strong high-level communication experience, able to lead, motivate and inspire cross-functional teams.
• An ability to articulate digital product decisions to cross-functional teams, senior management and other key stakeholders as required.
• Demonstrated ability to work in a fast-paced environment and manage competing priorities whilst completing work according to schedule

There’s so much on offer when you join RACV with benefits including

• Our flexible and informal work environment which helps bring balance between work and home.
• Generous discounts on home and car insurance policies and RACV roadside care
• Club Membership and great discounts across all RACV resorts
• Discounts from corporate partners that are updated monthly.

Our difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application Process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Submit your CV via the link below.

Note for Recruitment Agencies/Search Firms

This role is being managed by RACV Talent Acquisition, and we will not accept unsolicited resumes/applications/candidate profiles from Recruitment Agencies/Search Firms. Please do not forward content to our job posting email addresses or RACV employees. RACV is not responsible for any fees and/or will not be held liable for any privacy or data breaches related to unsolicited resumes/applications/candidate profiles.