Developer (Salesforce Marketing Cloud)

• RACV Head Office Melbourne | Hybrid Opportunity
• New Opportunity | Permanent Full Time
• Discount on RACV Products | Competitive Salary

About the Opportunity

As the Developer (Salesforce Marketing Cloud), you will play an integral role in supporting RACV’s main enterprise channel for proactive engagement with Members, Customers and Prospects that drive business performance through awareness, affinity, consideration, purchase, use and renewal of all RACV products and services. 

You will be at the heart of a highly collaborative environment. You’ll partner daily with key stakeholders from Data, Strategy & Analytics, Technology, Digital Products, Brand, and Marketing to design, build, and optimize automated, multi-channel campaigns using Salesforce Marketing Cloud (SFMC). Your work will involve joint problem-solving, sharing knowledge, and ensuring seamless integration of data and technology to deliver the best outcomes for our members.

Come along for a new journey

You’ll be instrumental in ensuring our Data, Strategy & Analytics team delivers exceptional service. Here’s a glimpse of what you'll be doing:

• Establish a campaign delivery capability that is reliable, scalable and measurable in the execution of all campaign activities.
• Ensure seamless execution and deliveries of all campaigns across multiple channels, including integration into Salesforce and other digital mediums.
• Development of marketing automation campaign delivery framework, in the areas of automated and trigger-based campaigns and customer communications journeys.
• Identify and build data triggers for automated communications (e.g. journey entry events, decision splits, etc.) in the SFMC platform.
• Work in conjunction with Marketing teams to deliver and continuously optimise campaigns across the entire customer’s life cycle.

Who we're looking for and what you'll bring. 

Thrive in an environment where people are at the heart of everything. You’ll come with:

• Degree Qualified in Computer Science or a related field.
• Strong knowledge and technical experience in managing data imports and writing SQL statements
• Experience in SFMC components will be highly regarded, primarily Automation Studio and Journey Builder
• Proven experience in developing, optimising and managing CRM and 1:1 campaigns and journeys
• Ability to apply critical thinking and business acumen when designing solutions to business problems
• Strong analytical and problem-solving skills with data driven approach
• You thrive in team settings and enjoy working closely and collaboratively with others to achieve shared goals.
• Excellent organisational and project management skills and high attention to details, with the ability to manage multiple time sensitive projects under tight deadlines.
• Knowledge in HTML/CSS and Salesforce Ampscript/ Javascript coding will be highly regarded

There’s so much on offer when you join RACV with benefits including

• Our flexible and informal work environment which helps bring balance between work and home.
• Generous discounts on home and car insurance policies and RACV roadside care
• Club Membership and great discounts across all RACV resorts
• Discounts from corporate partners that are updated monthly.

Our difference 

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

You can learn more about the RACV at careers.racv.com.au