Continuous Improvement Analyst

Great things start here 

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference. 

As a Continuous Improvement Analyst, you'll play a key role in shaping how RACV operates behind the scenes, driving business process and system improvements from idea through to implementation. This role offers great exposure to the CFO division, providing a unique opportunity to deepen your understanding of RACV's financial operations. 

A snapshot of what you'll be doing 

• Act as a Billing subject matter expert across projects and initiatives where billing processes are impacted across the business.  

• Support business case development and risk assessments, providing clear recommendations that enable efficient, sustainable outcomes. 

• Identify and drive process improvement opportunities, translating them into clear functional and business requirements and tracking the impacts of system and process changes 

• Partner with stakeholders across initiatives to capture requirements, support change readiness, and contribute to training and adoption activities 

• Support the triage and resolution of billing-related system issues, working closely with business and technical teams 

What you’ll need to be successful 

• Tertiary qualification in Business/Commerce, IT or related discipline  

• Continuous Improvement Analyst certification  

• 2 years’ experience managing or participating in projects involving a multiplicity of stakeholders  

• Experience in writing business and system process change requirements and mapping  

• Strong interpersonal, relationship building and networking ability 

• Well developed writing and numerical analysis skills  

• Time management and prioritisation abilities 

There’s so much on offer when you join RACV 

• A flexible, informal work environment that supports balance between work and home 

• Generous discounts on home and car insurance policies and RACV roadside care 

• RACV Club membership and great discounts across RACV resorts 

• Monthly-updated discounts from a wide range of corporate partners 

Our difference 

At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know. 

Application process 

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.