Club Membership Administration Consultant

About RACV

RACV has been trusted by Victorians for over 100 years. As a member‑owned organisation, we exist to make everyday life easier for our member - whether that’s through our Clubs, services, or experiences. Our IACT values guide how we show up for our members and each other, creating a workplace where people can do their best work and feel proud of what they do.

About the opportunity

Reporting to the Team Leader, Club Membership, the Club Membership Administration Consultant plays a key role in delivering exceptional service to RACV Club members. You’ll be the first point of contact for membership enquiries, feedback and applications, supporting members across phone, email and digital channels.

This role balances customer service and administration, from answering membership queries and making restaurant reservations, to processing new memberships, resolving cases and ensuring the accuracy of member data. You’ll also look for opportunities to grow and retain membership by understanding member needs and promoting the value of the RACV Club.

This role well be located on site full time at our CBD office.

What you’ll be doing

• Deliver high‑quality service to RACV Club members across calls, emails and web enquiries
• Process new Club Membership applications accurately and efficiently
• Investigate, resolve and escalate member queries and complaints where required
• Maintain accurate membership records and data integrity across systems
• Make RACV Club restaurant reservations and respond to general Club enquiries
• Identify opportunities to grow memberships through cross‑sell or up‑sell conversations
• Contribute to system and process improvements within Club Membership
• Work collaboratively with team members to support daily operations and service targets

About you

You’re a customer focused professional who enjoys helping people and takes pride in getting the details right. You’re confident communicating with members, comfortable handling queries and complaints, and able to manage multiple tasks in a fast‑paced environment.

What you’ll bring

• Strong written and verbal communication skills
• Proven customer or member service experience
• High attention to detail and strong data accuracy skills
• Ability to prioritise tasks and meet deadlines
• Confidence handling member complaints and resolving issues
• A proactive, team‑focused mindset with a strong work ethic
• Good numeric and literacy skills, with sound financial understanding

What we offer

• A supportive, collaborative team environment
• Central Melbourne CBD location
• Meaningful work supporting RACV Club members
• Employee benefits and access to RACV Club facilities
• A values‑led organisation that puts people first

Pre‑employment checks

Appointment to this role will be subject to a police and working rights check